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Congress
recently passed the “21st Century ROAD to Housing Act” (hereinafter
“the bill”), the largest housing legislation in decades. Although the President
did not sign it, by operation of law, the bill became law overnight on Friday,
July 10, 2026. While the focus of the bill is on housing affordability and
supply, certain provisions of the bill could affect mortgage default servicing.
The
first, and possibly most significant area of impact for the bill appears to be
point of loan origination. Title IX of the bill seeks to expand banking
services among rural and minority populations. Sections 906 through 909
specifically seek to ease the establishment, support, and mentoring of newer
and “de novo” institutions in these areas.
Section
906 amends Section 308 of the Financial Institutions Reform, Recovery, and
Enforcement Act of 1989 (12 U.S.C. 1463) to establish a Mentor-Protégé program.
The intent of the amendment is that established institutions will help guide
the new institutions that subsequent sections of this title seek to encourage.
Section
907 seeks to streamline the application process for establishing new
institutions. The section requires the appropriate federal agencies to review
the application process and submit annual reports for five years, recommending
changes to encourage more applicants. It also requires that, upon request,
applicants be assigned a caseworker and/or provided a list of appropriate
mentor institutions.
Section
908 gives qualifying institutions, or their holding companies, two years to
meet applicable federal capital requirements. Qualifying institutions are those
that benefit underserved communities. The section also requires federal banking
agencies to study the program’s effectiveness and submit a report to Congress.
Finally,
section 909 requires the federal banking agencies and the National Credit Union
Administration to prepare a study for Congress identifying federal statutes or agency
regulations that limit the establishment and growth of rural banking
institutions.
If
successfully implemented, these sections of the bill will lead to the
establishment of several new banking institutions. New banks mean new policies
and procedures. When the mortgages issued by these new institutions inevitably
become available on the after-market, they will require extensive vetting.
Title
X has been the headline grabbing section of this bill. The Title consists of a
single section, Home Ownership for Main Street America. In very broad terms, it
attempts to limit larger corporate entities from taking over too much of the
residential real estate market and thus encourage individuals to buy those
properties. Specifically banning large investors who own 350 or more properties
from purchasing additional single-family homes. However, there is a lengthy
list of exceptions contained within the bill. Section 1001 (2)(G) specifically
excepts foreclosure properties. This would seem to remove Title X’s limiting
provisions from the area of mortgage default.
While the “21st Century
ROAD to Housing Act” as currently written does not include many hurdles to the
mortgage default industry, its implementation bears watching. If nothing else, the
bill represents the federal government’s increasing interest in inserting
itself into the broader mortgage industry in general; and as always, that’s
worth keeping an eye on.
USFN Member (AL, AK, AZ, CA, DC, FL, GA, HI, ID, MD, NV,
NM, NY, OR, TN, TX, UT, VA, WA)
USFN members and industry professionals gathered to attend a recent USFNgage
session, Women in Servicing: From Influence to Impact webinar. This
session, held in April, brought together several women leaders within the
mortgage industry to lead discussions focused on how leadership, communication,
and collaboration can create meaningful change within organizations. Moderator
Carrie Ward of Aldridge Pite, LLP facilitated discussions led by panelists
Monica Hadley, Laura O’Sullivan, Stephanie Ruiz, and Jodi Bell.
Monica Hadley, Default Reporting & Post-Sale Manager at Evergreen Home
Loans, spoke about the importance of accountability, communication, and team
involvement when it comes to achieving goals. Using concepts from the book Traction,
she discussed how quarterly goals, Key Performance Indicators (KPI) tracking,
and weekly meetings can help teams stay aligned and focused. One of the biggest
takeaways from her discussion was the idea that employees are often more
motivated when they are involved in setting expectations and goals themselves. Her
session also emphasized that communication is one of the most important parts
of leadership because employees cannot succeed if they do not fully understand
expectations or how their role contributes to the larger team. Hadley highlighted
several ways leaders can support and empower employees without major financial
investment, including mentorship programs, cross-training opportunities, and
open discussions across departments. Her message focused heavily on creating a
collaborative environment where employees feel supported, heard, and motivated
to grow.
Laura O’Sullivan, Bankruptcy Managing Attorney for Pennsylvania and New
Jersey at McCabe, focused her discussion on confidence, communication, and
navigating professional environments where important decisions are made. She
talked about the importance of speaking up in high-pressure situations and
learning how to contribute effectively, even when not holding the most senior
position in the room. O’Sullivan stressed the value of listening to understand
rather than simply listening to respond, explaining that strong communication
often begins with being fully engaged in the conversation. She also addressed
the challenges women sometimes face with bias or misinterpretation in
leadership settings and encouraged attendees to support one another by
reinforcing and amplifying each other’s ideas. Another key point from her
session was the importance of preparation and relationship-building. Whether
through networking, project planning, or bringing solutions to discussions,
Laura emphasized that influence is built through consistency, confidence, and a
willingness to step outside of one’s comfort zone.
Stephanie Ruiz, SVP of Default Operations at Celink, shared insights on how
influence turns into real execution and measurable results. One of the
strongest points from her session was that many important decisions are often
shaped before formal meetings even begin. She explained that building
relationships, having one-on-one conversations, and aligning key stakeholders
early can make a significant difference in whether ideas are ultimately
successful. Ruiz also discussed the importance of separating ego from outcomes,
reminding attendees that leadership is not about receiving credit but about
helping move projects and teams forward. She emphasized that maintaining
composure during difficult conversations and following through after meetings
are critical parts of building trust and credibility. Her discussion reinforced
that true influence comes from preparation, communication, and consistent
follow-through rather than simply having a voice in the room.
Jodi Bell, Senior Vice President of Business Development at Finance of
America, focused on discussing executive presence and intentional preparation.
She described executive presence as the ability to remain calm, confident, and
clear during stressful or uncertain situations. One comparison that stood out
was her metaphor of “being in the pocket,” like a quarterback remaining
composed under pressure. Bell explained that this type of confidence comes from
preparation, not perfection. A participant contributed information about the
BLUF method, meaning “Bottom Line Up Front,” a system for improved communication
by focusing on the most important message first before diving into details. Bell
also encouraged attendees to take time each week to prepare for upcoming
meetings and conversations instead of reacting in the moment. Her overall
message highlighted that leadership is not only about personal success, but
also about creating clarity and helping others perform at their best.
Overall, the Women in Servicing: From Influence to Impact webinar
provided valuable insight into how women leaders are continuing to shape the
mortgage servicing industry through communication, collaboration, and
operational leadership. Each speaker brought a different perspective, but all
emphasized the importance of preparation, accountability, and supporting
others. The webinar demonstrated that effective leadership is not just about
influence alone, but about turning ideas into action, building stronger teams,
and creating lasting impact across organizations. As the mortgage servicing
industry continues to evolve, conversations like these highlight the growing
impact of collaborative and forward-thinking leadership.
USFN Member (AL, AZ, CA, CO, GA, MS, NV, OK, TX, WY)
In 2024, Colorado passed the Consumer Protection for
Artificial Intelligence Act to protect consumers in their interactions with
artificial intelligence systems. The 2024 law established broad and ambiguous
obligations for developers of artificial intelligence systems. Initially
scheduled to become effective February 1, 2026, the law's effective date was
deferred to June 2026. The legislation mandated that AI developers and
deployers of high-risk systems actively mitigate algorithmic discrimination. Specifically,
affected businesses were required to conduct risk assessments, notify consumers
when AI influences major outcomes, establish clear governance frameworks, and
openly disclose their strategies for preventing bias.
The AI industry and Colorado Governor Jared Polis quickly
pushed back, warning that the law went too far. Critics immediately described it
as the nation's most aggressive state-level AI framework, drawing direct
comparisons to the European Union’s strict AI Act. Ultimately, the Colorado AI
Act marked a major turning point in U.S. technological governance. It proved
that state legislatures will not wait for Congress to act; instead, they are
ready to step in and impose heavy compliance demands directly on AI developers
and users.
To address the concerns that have been raised, Colorado
recently passed Senate Bill 26-189, titled Automated Decision-Making
Technology, which is a step back from the 2024 law.The 2026 Act repeals and reenacts provisions
with new requirements regarding the use of automated decision-making technology
(ADMT). This consequential Act will take effect on January 1, 2027.
Scope
Under the law, ADMT broadly covers any technology that
processes personal data and uses computation to generate predictions,
recommendations, classifications, rankings, or scores to guide decisions about
individuals. A system qualifies as a “covered ADMT” when its outputs
"materially influence a consequential decision.” A consequential decision
is defined as a decision that materially impacts an individual's access to,
eligibility for, or compensation related to education, employment, housing,
financial/lending services, insurance, healthcare, or essential government
benefits.
The law
divides regulatory responsibility between technology creators and the
businesses implementing the technology.
Rules
for Technology Creators (Developers)
Developers,
defined as “a person doingbusiness in
Colorado that, develops, offers, sells, leases, licenses, or otherwise makes
commercially available a covered ADMT; develops a component that is designed,
marketed, intended, documented, advertised, configured, or contracted to be
used as part of ADMT; or intentionally and substantially modifies an ADMT such
that it becomes a covered ADMT, must explain what the AI is meant for, what
data it was trained on, and how deployers should monitor it.” Additionally, developers
must furnish deployers with comprehensive technical documentation detailing the
system's intended uses, training data categories, known limitations, and
operational protocols for human review. They must also notify deployers of any
material software updates and retain compliance records for a minimum of three years.
Rules
for Companies Using the Technology (Deployers)
Deployers
are defined as a person doing business in Colorado that deploys a covered ADMT.
Deployers using AI to make significant decisions must provide clear and
conspicuous notice to consumers at the point of interaction with a covered
ADMT. When AI is used to make a significant decision, deployers must maintain
record of such decision, and how it is compliant with the Act for three years. Deployers
must inform consumers that they are using AI when they interact with it.
Additionally, if the AI gives a consumer a negative result, such as denying a
loan, the deployer has 30 days to explain what role the AI played in that decision-making
process. Lastly, consumers have the right to review the data that was used, fix
mistakes, and demand human review and reconsideration of the AI’s decision. In
summary, whenever AI is used in a significant manner and the result is adverse to
a consumer, deployers should be aware that consumers can dispute the outcome, which
will require human intervention. This intervention can ultimately slow down
whatever process is at play.
How it Affects the Default Mortgage Servicing Industry
ADMT sounds technical, but the idea
is simple. If a system is doing more than administrative work, such as shaping,
guiding, or narrowing the outcome of a decision about a borrower, it may fall
within the law’s scope. Think about the tools that support loss mitigation
decisions, default or risk segmentation, workout recommendations, or pricing
and eligibility adjustments. None of these tools are new in the industry. Under
the new law, what matters isn’t whether a system is labeled AI, but whether it
meaningfully influences what ultimately happens to the borrower. When such
influence occurs, borrowers need to be notified.
Servicers
will need to be much clearer with borrowers when automated systems are part of
the decision-making process. Servicers will need to be more candid when the
interaction is actually happening. If a borrower receives an unfavorable
outcome, the expectation isn’t just a standard notice. Servicers will need to
explain what happened, and what role the ADMT played in that decision.
Lastly,
if a borrower requests reconsideration of the ADMT’s decision, meaningful human
review will need to be conducted. Servicers must review the decision and
information used, understand the context, and reconsider the outcome if needed.
Violations
Violations of the Act will be
enforced by the Attorney General through the Colorado Consumer Protection Act,
specifically as a deceptive trade practice. Once the Attorney General is made
aware of such violations, a notice of violation must be issued, and then developers
or deployers will have 60 days to cure. However, if the Attorney General can
show that developers or deployers “knowingly” or “repeatedly” violated the Act,
a cure period is not required before penalties are sought.
Violations now extend to civil
liability. Developers and deployers may be found liable if ADMT is found to
have made a consequential decision that is discriminatory.
Final Thoughts
Colorado's
legislative pivot offers immediate regulatory relief, but it requires
businesses to recalibrate, rather than abandon, their AI strategies.
·Audit and Streamline Current Compliance: Servicers should audit their AI programs and compliance
processes. The new framework eliminates previous burdens, and existing
compliance roadmaps may be unnecessarily complex. Make note of the programs
currently in use that make consequential decisions. Restructure your governance
model to meet actual statutory demands.
·Formulate Disclosures and Recordkeeping: Servicers should assemble the materials that will be
provided to borrowers when AI is used in a consequential decision. Furthermore,
servicers should develop their recordkeeping systems to prove compliance with
the Act for three years.
·Monitor the Shifting Dynamics Between Federal and State AI
Legislation: Stay up to date on the shifting
dynamic between state laws and federal policy. Although Congress faces constant
pressure to pass a unifying federal AI law that could override state rules, the
political cycle introduces unpredictability that businesses will need to
continue to navigate as technology and laws change.
·Reinforce Strategic Ethics: While state mandates are shifting from bans to
transparency, baseline AI governance is still nonnegotiable. Establishing clear
human oversight and open disclosures protects servicers from traditional
discrimination claims.
For nearly 250
years, tax foreclosure sales have been used to help recover delinquent property
taxes in the United States. In Pung v. Isabella
County, the U.S. Supreme Court affirmed the validity of such sales and rejected
an argument that threatened to disrupt foreclosure practices nationwide.
In 2004, the
Pung family believed they would receive a property tax exemption for their home
in Isabella County, Michigan. The County revoked the exemption and when the
family refused to pay back taxes, the County began foreclosure proceedings.
Before the tax
foreclosure sale, the County determined the property was worth $194,400. The property sold for just $76,008 and was resold 18 months later by the
purchaser for $195,000.
A member of the
Pung family filed a lawsuit challenging the validity of the tax foreclosure
process, and in February 2026, the U.S. Supreme Court considered the following
questions:
1.Should the measure of compensation paid to a tax
foreclosed party be based on the fair market value of the property, or the
value obtained at the tax foreclosure sale?
2.Does the tax foreclosure of a property worth
more than the taxes owed constitute an excessive fine?
Pung suggested
that compensation should be measured by a property’s fair market value at the
time of foreclosure, and any tax foreclosure of a property worth more than the
taxes owed is an excessive fine. The lack of precedent supporting these
arguments proved to be fatal.
In the Court’s nearly
250-year history, it has never stated that a fair market value analysis is appropriate
in this context. Nor has it ever construed taxation as a fine. Rather, several
cases cited by the Court support opposite conclusions.
In siding with
the County, the Court held that the appropriate measure of just compensation is
the price obtained at the tax foreclosure sale, so long as the sale is fairly
conducted. The Court also agreed with the County on the excessive fine question.
The Court remanded the case to the 6th Circuit for further proceedings
consistent with the opinion.
The Impact of this Opinion
By rejecting
Pung’s argument, the Court confirmed that governments may continue to use tax
foreclosures as a debt collection tool, but potential issues on remand could
still impact foreclosure practices.
Notably, in
Pung’s merits briefing and at oral argument, he suggested that the County
should have attempted to recover the unpaid taxes by less drastic means, such
as seizing and selling Pung’s personal property.
In Justice
Thomas’s concurrence, he questioned the County’s decision to sell the property.
While this issue was not before the Court, Thomas made his thoughts on the
process very clear. “What Isabella County did to the Pungs was wrong, and, on
my initial view, likely unconstitutional.”
On May 20, 2026, the New York Appellate Division, Second
Department, issued a Decision and Order in US Bank National Association v.
Nelson, ___ N.Y.S.3d ___ (2d Dept. 2026), involving the borrowers’ attempt
to amend their answers, post-Judgment of Foreclosure and Sale, to raise a
defense that the plaintiff lacked standing.
RPAPL 1302-a, which became effective on December 23, 2019,
states, in relevant part:
Notwithstanding the provisions of
subdivision (e) of rule thirty-two hundred eleven of the civil practice law and
rules, any objection or defense based on the plaintiff’s lack of standing in
a foreclosure proceeding related to a home loan, as defined in paragraph
(a) of subdivision six of section thirteen hundred four of this article, shall
not be waived if a defendant fails to raise the objection or defense in a
responsive pleading or pre-answer motion to dismiss.A defendant may not raise an objection or
defense of lack of standing following a foreclosure sale, however, unless the
judgment of foreclosure and sale was issued upon defendant’s default.(emphasis added).
Since its enactment, defendants in foreclosure actions have tried
to persuade the courts that RPAPL 1302-a allows defendants to raise a defense
based on lack of standing “at any time.”The Appellate Division’s decision in Nelson is the latest in a
number of cases in which the court continues to dispel that notion[1].
To understand the court’s decision in Nelson, it is
important to consider the procedural history of the case. Nelson was commenced
in September 2009, a decade before RPAPL 1302-a was enacted. The defendants interposed
timely answers to the complaint but did not include the defense of lack of
standing. Plaintiff was awarded summary judgment in 2015 over the defendants’
opposition, and defendants did not attempt to raise the defense at that time. Later,
when the plaintiff moved for a Judgment of Foreclosure and Sale, defendants
opposed and filed a cross-motion, arguing for the first time, inter alia,
that plaintiff lacked standing to commence the action. By Decision and Order
dated December 15, 2015, the court granted the plaintiff’s motion and denied
the cross-motion, holding that the standing defense should have been raised
previously when plaintiff successfully sought summary judgment and an order of
reference. The defendants’ first appeal followed.
On January 23, 2019, still prior to the enactment of RPAPL
1302-a, the Appellate Division, Second Department, affirmed the Judgment of
Foreclosure and Sale, holding in part that the defendants waived the defense of
lack of standing by failing to raise the affirmative defense in their answers. US
Bank National Association v. Nelson, 169 A.D.3d 110, 93 N.Y.S.3d 138 (2d
Dept. 2019). Defendants moved for leave to reargue the appeal or, in the
alternative, for leave to appeal to the Court of Appeals. The court denied
leave to reargue but granted leave to appeal to the Court of Appeals.
On December 17, 2020, the New York State Court of Appeals
handed down its Memorandum opinion affirming the order of the Appellate
Division. The Court concluded that, “under the circumstances of this case,
Supreme Court did not err in granting plaintiff’s motions for summary judgment
and for a judgment of foreclosure and sale.” US Bank National Association v.
Nelson, 36 N.Y.3d 998, 999, 163 N.E.3d 49, 139 N.Y.S.3d 118 (2020). The
Court held that, under the law in effect at the time of the orders appealed
from, the defense of lack of standing had been waived by the defendants by
failing to raise standing in their answers or in pre-answer motions as required
by CPLR 3211(e).Id. The Court expressly
stated that it did not reach the issue of whether RPAPL 1302-a, enacted while
the appeal was pending, would afford defendants an opportunity to raise
standing at this stage of the litigation, and the Court remitted to the Supreme
Court for further proceedings.
Back in Supreme Court, the defendants moved for leave to
amend their answers to add a defense that the plaintiff lacked standing, to
vacate summary judgment and the judgment of foreclosure and sale, and for
related relief. In their motion, defendants argued that, pursuant to RPAPL
1302-a, “the defense of standing is not waivable and can be raised at any time
prior to a foreclosure sale.”Plaintiff
opposed, and the trial court, relying heavily on the language of the Court of
Appeals’ opinion, held that “1302-a does not allow a defendant who defended the
action on the merits to raise standing following the grant of judgment of
foreclosure and sale.” Unlike at the motion for summary judgment stage, where
attempts to raise standing for the first time should be credited, the court
observed that “[t]here appears to be no appellate precedent supporting the
proposition that a non-defaulting defendant can raise a standing defense
post-JFS.”Accordingly, the defendants’
motion was denied by the trial court. Once again, the defendants appealed.
The Appellate Division affirmed, holding that “the Supreme
Court, upon determining that RPAPL 1302-a did not provide an independent basis
to vacate a judgment of foreclosure and sale, properly denied the defendants’
motion”.Nelson, supra, ___,
N.Y.S.3d ___ (2d Dept. 2026). It remains to be seen whether the defendants will
seek leave to appeal to the Court of Appeals, or whether such leave will be
granted.But for now, the law is clear: A
defense that the plaintiff lacks standing may not be raised “at any time.”More specifically, RPAPL 1302-a does not
permit a non-defaulting defendant to raise a standing defense post-Judgment of
Foreclosure and Sale.
[1]
See, e.g., U.S. Bank National Association v. Tenenbaum, 228 A.D.3d 696,
213 N.Y.S.3d 123 (2d Dept. 2024)( RPAPL 1302-a does not permit a defendant to
raise an objection or defense based on lack of standing where standing had
already been raised and determined earlier in the foreclosure proceeding); US
Bank National Association v. Eisler, 237 A.D.3d 999, 232 N.Y.S.3d 580 (2d
Dept. 2025)(RPAPL 1302-a does not apply where the defendant is in
default).
USFN Member (AL, CA, CT, FL, GA, IL, KY, MS, NV, NJ, NY,
OH, PA, TX, WA)
USFN may be known as a mortgage‑servicing
industry trade organization, but in practice it is so much more than that.
Our member firms often operate in overlapping jurisdictions,
which means they are—at least on paper—competitors. In many industries, that
dynamic would create tension, guarded conversations, or the kind of gridlock we
see far too often in our federal legislature. Yet at USFN, my experience has
consistently been the opposite. When the industry needs thoughtful, informed,
and timely work, our members show up. They contribute their expertise, their
judgment, and—most impressively—their time, which is always in short supply.
A recent experience offered a perfect example.
Many of you are familiar with The USFN Source™, and if you
aren’t, I strongly encourage you to explore it. The Source is an invaluable
tool for servicing professionals, offering comprehensive information on
foreclosure, bankruptcy, eviction, and other critical processes across all 50
states, plus Puerto Rico and D.C.
One of its signature features is the set of state‑by‑state
timeline matrices. Recently, we received feedback from the servicing community
that these timelines needed updating. In response, USFN launched a large‑scale
effort to ensure their accuracy and integrity. Each member firm was asked to
submit a completed foreclosure timeline for every state in which they practice.
In Pennsylvania, six firms participated. Naturally, their
submissions varied—after all, as the saying goes, “Two lawyers, three
opinions.”
To reconcile these differences, Kristi Payne, who leads
Publications at USFN, brought all six firms together on a single email chain
and asked us to collaborate on a unified timeline. Every firm that had
submitted a proposal immediately volunteered to meet. We found a time that
worked for everyone and convened recently. The meeting was scheduled for an
hour. It took 45 minutes.
We worked through each milestone, discussed the nuances, and
reached consensus with remarkable efficiency. It was a masterclass in
professionalism and collaboration.
I couldn’t be prouder of this group—or more grateful. Their
willingness to work together, even as competitors, reflects the very best of
what USFN represents. This spirit of shared purpose is one of the reasons I
value this organization so deeply.
My sincere thanks to the talented attorneys from Diaz
Anselmo, Gross Polowy, Orlans, Powers Kirn, and Vitti & Vitti for lending
their expertise and their time. Your volunteerism strengthens our industry and
ensures that the resources we provide are accurate, reliable, and truly useful.
I look forward to the next opportunity to work together to
move our industry forward.
Thomas Kivell, who helped found Kivell, Rayment & Francis, PC(USFN Member – OK), has recently passed away. USFN, on behalf of the board and staff, shares its condolences with his family, friends, and colleagues. Kivell founded Kivell, Rayment & Francis in 1991 with partners Joe Francis and Brian Rayment, and became an early member of USFN.
Scott & Corley PA(USFN Member – SC) is pleased to announce that Ronald (“Ron”) C. Scott co-founder of the firm, has been selected as one of the inaugural 2025 “POWER 500” Most Influential Leaders from the business, government, education, and nonprofit sectors for the state of South Carolina. The selection of the State’s Most Influential Leaders was made by SC BIZNEWS, the state’s largest business media group. Ron was one of only 20 leaders from the legal profession honored in this inaugural group.
Baer Timberlake, P.C. (USFN Member – OK) has been recognized by The Oklahoman as one of Oklahoma’s Top Workplaces for 2025, an honor based entirely on employee feedback. The Top Workplaces designation is earned solely through employee responses and cannot be purchased. Survey participants provide feedback on key factors such as pay and benefits, leadership, direction, appreciation, and overall workplace culture. Companies with the highest ratings receive recognition. Founded in 1968, Baer Timberlake provides experienced legal counsel in real estate and related corporate matters. With decades of experience, Baer Timberlake remains committed to delivering efficient, knowledgeable, and reliable legal representation.
Thank you to everyone who joined the May 12 Briefing and
contributed questions throughout the session. We wanted to share responses to two additional attendee
questions below.
When or why should a servicer or counsel reach out to the
investor leading up to a mediation hearing?
Typically, a servicer has the authority to negotiate and
settle on behalf of the investor. However, there are times when a particular
investor has restrictions on what a servicer may or may not do on a loan –
which ultimately prevents a borrower from modifying/settling. In those cases,
servicers and counsel must reach out to investors to see if there is the
possibility to waive any of those restrictions. As such, needing investor input
typically arises when a servicer is limited on what they can do due to a
restriction placed by the investor.
How do you handle mediators, and OC pushing for
calculations from denials as servicer? We have been taught not to provide the
calculations. This has been becoming more and more of an issue.
In New York, under CPLR 3408, if a borrower is denied for a
modification, and seeks to know why, the servicer must provide a denial with
details. These details include, but are not limited to, the waterfall
calculations used to determine the eligibility of the borrower. At the outset,
many judges and referees seek to know what modification programs are offered by
servicers (i.e. term extension, interest rate adjustment, balloon payment,
etc.) Due to this, the borrower and the court have an idea of what to expect
for a potential modification review. The court does not view this to be
privileged information. As such, in New York, servicers are required to provide
calculations when directed to do so.
Click Here to watch the recording and download session slides.
The Washington Supreme Court recently issued an opinion that
could materially alter foreclosure strategy for home equity products in the
state and potentially influence broader national conversations about
negotiability and enforcement rights. In Marquez Vargas v. RRA CP
Opportunity Trust 1, No. 103735-0 (Wash. Apr. 30, 2026), the Court held
that a HELOC note is a nonnegotiable instrument and, therefore, cannot support
non-judicial foreclosure under Washington’s Deed of Trust Act (DTA) as
currently written.
For the default servicing industry, this is not a technical
footnote. It is a structural limitation on the use of Washington’s non-judicial
process for a category of loans that has historically moved through foreclosure
channels with relatively little distinction from traditional mortgage products.
The Core Holding
The Court’s holding – that a
HELOC is not a negotiable instrument as defined by the UCC – was not
exceptional; it keeps with most other states. Washington defines “negotiable
instrument” at RCW 62A.3-104; it requires that the instrument define the debt
as a “fixed amount of money.” The Court concluded a HELOC does not meet the UCC
requirement of a promise to pay a “fixed amount of money.”
Unlike a traditional note with a fixed principal balance, a
HELOC balance fluctuates based on draws and repayments. Although the line
itself contains a ceiling, the amount owed is variable throughout the life of
the instrument. According to the Court, that variability defeats negotiability.
Importantly, the Court rejected the reasoning adopted in
certain other jurisdictions that a HELOC may become negotiable once the draw
period closes. Instead, the Washington Supreme Court held that negotiability
must be determined from the four corners of the instrument at origination. It
means the determination cannot change during the life of a loan. A HELOC that
begins as nonnegotiable remains nonnegotiable, regardless of later maturity or
closure of ability to draw.
Having resolved that certified question, the Court moved on
to whether the beneficiary of a nonnegotiable instrument could still use the
DTA to foreclose non-judicially. “It shall be requisite to a trustee’s sale: …
[t]hat, for residential real property of up to four units, before the notice of
trustee's sale is recorded, transmitted, or served, the trustee shall have
proof that the beneficiary is the holder of any promissory note or other
obligation secured by the deed of trust. A declaration by the beneficiary
made under the penalty of perjury stating that the beneficiary is the holder of
any promissory note or other obligation secured by the deed of trust shall be
sufficient proof as required under this subsection.” RCW 61.24.030(7)(a). (Emphasis
added).
The Court held that, under Washington law, a beneficiary
seeking to foreclose through the DTA must provide a “holder declaration.” The
Court determined that the term “holder” within the DTA is limited to
parties in possession of negotiable instruments.
That distinction matters.
Why This Matters Operationally
The practical effect of the decision extends beyond standing
arguments. The Court effectively held that the non-judicial foreclosure
framework established by the DTA is unavailable where the instrument does not
qualify as a negotiable instrument because of the use of the term “holder” and
the significance of possession in determining standing – which are only
relevant tests with respect to negotiable instruments.
The Court’s reliance on scholarly commentary is also
notable. Citing Professor Dale Whitman, the opinion emphasized that possession
alone is not a reliable indicator of enforcement rights for nonnegotiable
instruments. The Washington DTA, as currently written, uses the UCC’s “holder”
mechanism to establish standing. That reasoning potentially weakens assumptions
that have historically underpinned transfer and enforcement practices within
the industry.
That creates immediate operational consequences:
Increased reliance on judicial foreclosure for HELOC
products.
Potential timeline extensions and increased
litigation exposure.
Portfolio segmentation concerns for loans with draw
features.
Review of transfer documentation practices.
Additional title considerations.
This opinion not only creates a difficult operational
reality for servicers operating in Washington, but it changes the borrower’s
expectations related to equity. Non-judicial foreclosure has long been valued
for predictability, efficiency, and cost control. Removing that option for
certain products fundamentally changes the economics and risk profile of
default servicing. For borrowers, judicial foreclosure is more expensive and that
cost is assessed against the potential equity in the real property.
The Bigger Issue: HELOCs May Not Be Alone
The Court expressly addressed HELOCs, but the reasoning may reach
beyond HELOCs.
Any product containing draw provisions or variable balance
mechanisms may invite similar scrutiny. The decision raises broader questions for
instruments that do not fit neatly into traditional negotiable-note analysis.
This Court also has set a review framework: Can you identify the debt amount at
the time of origination?
Looking Ahead
The Washington Legislature may ultimately need to address
the issue directly if preservation of non-judicial foreclosure remedies for
HELOC products is viewed as a policy priority. Until then, servicers,
investors, foreclosure counsel, and trustees should carefully review affected
portfolios and coordinate with local counsel regarding enforcement strategy.
The decision is a reminder that mortgage servicing does not
operate in a static legal environment. Small definitional issues, like whether
an instrument is “negotiable,” can have significant operational consequences.
The Vermont Supreme Court, in Ditech v. Bisson (2025
VT 54), recently overturned a trial court’s dismissal with prejudice holding
that the trial court abused its discretion. This matter stemmed from a
foreclosure that began in 2015. In 2018, the plaintiff obtained judgment after
a full evidentiary trial against an active defendant. The defendant appealed
the entry of judgment of foreclosure.
In Vermont, a party must seek permission to appeal before
the appeal will be accepted. In this case, the defendant’s permission to
appeal was denied. The defendant then filed for bankruptcy, which, along with
the COVID-19 stays, stayed the case for quite some time. In 2023, the plaintiff
filed a motion to substitute the current plaintiff, which was granted. The
defendant then filed multiple motions to dismiss, which were all denied. In
2024, the defendant filed a motion to vacate the order substituting the new
plaintiff, which, against objection, was granted by the court. The
substance of the motion was that there was no apparent authority for the
mortgage loan servicer to act in the name of the plaintiff due to Ditech’s
bankruptcy.
The trial court held that although there was a power of
attorney executed before judgment was entered, the power of attorney did not
state who the real party in interest was in 2024, even though judgment was entered
in 2018. Despite evidence submitted at the hearing to the contrary, the
trial court held that the plaintiff failed to prove that it or the prior
servicer exited the prior plaintiff’s bankruptcy with continued control over
the judgment or loan.
The court rejected the plaintiff’s argument that Vermont
Rule of Civil Procedure 25e permitted the action to continue with the original
party because the original party no longer existed and dismissed the action
with prejudice. Plaintiff sought permission to appeal, which was granted.
The Vermont Supreme Court, which is the only level of
appellate jurisdiction in Vermont, held that the trial court abused its
discretion in dismissing the case. In its opinion, the Court held that the
dismissal in this case was similar to a sanction against the plaintiff and was
not in fact a jurisdictional adjudication, which is the sole purpose of a
motion to dismiss. Since the trial court made no findings that the plaintiff
failed to pursue the case, caused delay, or demonstrated noncompliance with the
court’s orders, nor did the plaintiff fail to attend any hearing or respond to
any request from the court, the trial court abused its discretion in dismissing
the case. The dismissal was reversed by the Vermont Supreme Court and the
judgment was reinstated.
Typically, appellate courts give wide latitude to trial
courts’ discretion, but this case shows clearly that foreclosing plaintiffs
should not shy away from appealing trial court decisions when those courts fail
to follow the law or accepted principles of jurisprudence. This case also shows
the importance of creating an adequate record for appeal.
On April
15, 2026, HB 315 became law in Alabama. The new law, which is effective October
1, 2026, authorizes, but does not require, Class 1 municipalities — which in
Alabama means Birmingham — to require owners of vacant properties[1] to register, maintain, and
pay fees for buildings sitting empty for more than three months. The law allows
for a registration fee of $250 with a 150% increase per year, capping at
$1,000, and the law may be enforced through unannounced inspections and fines,
with unpaid fines potentially resulting in a lien being placed on the
property. Property owners are generally required to register within 30
days of a property being deemed vacant or assuming ownership, or within 90 days
if ownership was acquired through foreclosure.
Why HB
315 May Matter to Foreclosure Buyers
If
Birmingham adopts a vacant property registration program, as it is authorized
to do, a servicer or investor that acquires a vacant property by foreclosure or
deed in lieu of foreclosure inside city limits will be subject to the
requirements of said program The ordinance may allow registration within 90
days after assuming ownership, and the same 90-day window also applies to the
first subsequent transferee after the property has been acquired by foreclosure
or deed in lieu. That extra time is helpful, but it is not a safe harbor
against liability.
Just as
important, HB 315 does not let a foreclosure purchaser start with a clean
slate. The law requires a vacant-property ordinance to provide that subsequent
good-faith purchasers, parties who foreclose, and parties who acquire title by
deed in lieu of foreclosure assume the obligations of the prior owner. That
means the act of taking title may also mean inheriting existing compliance
problems, unresolved registration issues, or conditions already likely to
trigger enforcement.
The
registration process itself can also be more burdensome than it first appears. The
ordinance may require the owner to provide contact information, the property
address, the date the property became vacant, the expected length of vacancy,
and the names and addresses of known lienholders or servicing representatives.
If the owner is not an Alabama resident, the ordinance may require designation
of an in-state agent authorized to receive notices and service of process, or
submission to Alabama jurisdiction in a form satisfactory to the program
administrator. That is especially significant for out-of-state investors,
lenders, and institutional buyers managing Birmingham properties from
elsewhere.
Legal
and Practical Risks for Foreclosure Purchasers
One of the
biggest legal risks created by HB 315 is successor liability at the property
level. Because the bill requires foreclosure buyers and other good-faith
subsequent purchasers to assume the obligations of prior owners, a new owner
may inherit a troubled asset that is already on the city’s radar. If the prior
owner let the property sit vacant and deteriorate, the foreclosure purchaser
may have to solve that problem immediately, even though they did not create it.
A second
major risk is missing the vacant-property registration deadline. Although
foreclosure purchasers receive a longer 90-day period, many acquired properties
will already satisfy the statute’s vacancy standard because the 90-day vacancy
period can run before the foreclosure sale ever occurs. A buyer that waits too
long to inspect, evaluate, and triage the property may lose valuable time and
fall behind on registration obligations almost as soon as title
transfers.
HB 315
also creates a direct carrying cost risk through registration fees. The statute
authorizes an initial annual registration fee of up to $250, with subsequent
annual fees allowed to increase by as much as 150% of the previous year’s fee,
capped at $1,000. The penalties may be even more serious than the fees. The law
allows municipal fines of up to $1,000 per violation for failing to comply with
ordinance requirements. Unpaid registration fees and fines may become liens on
the property once a notice of lien is recorded in probate. In addition, if the
owner does not secure or maintain the property after notice, the municipality
may take corrective action and charge the owner its reasonable costs, and those
costs may also become liens if properly recorded. That creates a compounding
risk: registration fees, violation fines, municipal abatement costs, and title
complications can all stack on top of each other.
Out-of-state
purchasers face an added compliance challenge. If ownership is held through a
remote investment vehicle, loan servicer, or special-purpose entity, the owner
will need reliable systems for receiving certified mail, monitoring local
conditions, and responding quickly to notices. Otherwise, a missed notice can
become a missed deadline, then a fine, and, eventually, a lien. For larger
foreclosure operators, HB 315 turns local asset management into a legal
compliance function, not just a property-preservation issue.
The
statute does contain a modest protection for new buyers. Any lien created under
the act is subordinate to prior mortgages, mechanic’s and materialman’s liens,
and certain tax-related liens, and the municipality may release liens or waive
accrued fees or fines when a vacant property is transferred to a good-faith
purchaser. Even so, a foreclosure purchaser should not assume that relief is
automatic. Due diligence will still matter, including checking recorded liens
and engaging the city early if the property is already distressed.
Exemptions
and Opportunities to Reduce Exposure
For non-government
foreclosure purchasers, one useful exemption will likely be the one available
when the owner files a statement of plans for restoring the property to
productive use and occupancy during the 12 months after initial registration
would otherwise be due. If the owner fails to begin restoration or occupancy by
the end of that period, the waived fee may come due, but the administrator may
extend the waiver for one more year if conditions outside the owner’s control
significantly impeded progress.
That means
the law rewards active repositioning and punishes drift. A foreclosure buyer
with a real rehab plan, listing strategy, or leasing effort may be able to
reduce exposure. A buyer who acquires title but delays action may end up paying
recurring fees and defending against enforcement without ever improving the
property’s value.
Notice,
Appeals, and Enforcement
HB 315
requires the ordinance to provide owners with prior notice and appeal rights.
Before an adverse decision, certified-mail notice must be sent to the
registered owner at least 10 days in advance using the address maintained in
probate office records or tax records, if different. Appeals of violations or
fines go to the applicable division of the municipal court, and a further
appeal may be taken to circuit court within 30 days. The law also allows
inspections of the interior and exterior upon at least 10 days’ prior notice
after registration is effective or required, and at yearly intervals thereafter
while the property remains in the registration database.
For
foreclosure purchasers, those procedural rights are important, but they only
help if the owner has systems in place to use them. Someone must be monitoring
title records, receiving notices, documenting the condition of the property,
preserving evidence of repairs or marketing efforts, and responding within
deadlines. Without that operational discipline, the statutory right to appeal
may arrive too late to prevent a costly enforcement problem.
Practical
Takeaways
The safest
approach under HB 315 is to treat every newly acquired Birmingham foreclosure
as a potential regulated vacant property from the moment title is obtained. If
Birmingham adopts a vacant property registration program, buyers should quickly
determine whether the building has been unoccupied for 90 consecutive days,
whether there is visible evidence of neglect, whether prior obligations may
already exist, and whether an exemption based on marketing, renovation, or
restoration planning is available.
They
should also move quickly to secure and maintain the property, register it on
time if required, appoint an Alabama-based agent if ownership is out of state,
and create a documented plan for restoration, sale, or occupancy. The central
practical lesson of the bill is that Birmingham has the ability to make vacancy
expensive and inactivity costly. Foreclosure purchasers can still invest in
distressed property, but the law strongly favors owners who act quickly and
visibly to return those assets to productive use.
[1] The
vacant property registration ordinance does not apply to property owned by the
federal government, the State of Alabama, any political subdivision thereof, or
a public corporation.
The U.S. Supreme Court’s decision in Coney Island Auto Parts Unlimited, Inc. v. Burton, 223 L. Ed. 2d 438, may provide clarity in an area that has long divided federal courts: whether a party seeking relief from a void judgment under Federal Rule of Civil Procedure 60 must file its motion within a “reasonable time.”
The dispute arose from a 2014 Chapter 11 bankruptcy filed by Vista-Pro Automotives and a related adversary proceeding against Coney Island Auto Parts seeking roughly $50,000 in unpaid invoices. A default judgment was ultimately entered against Coney Island, although questions remained about whether service had been properly effected under the governing rules.
In 2016, the Chapter 11 case was converted to Chapter 7, and the trustee demanded payment from Coney Island based on the previously entered default judgment. This demand appears to have been the first confirmed notice Coney Island had of the judgment.
Despite that notice, Coney Island did not seek relief until 2021—five years later—when federal marshals attempted to seize the $50,000 pursuant to the judgment.
In its motion for relief, Coney Island argued the judgment was void because it had never been properly served. According to the company, the court therefore lacked personal jurisdiction, rendering the judgment void. Because a void judgment cannot be validated by the passage of time, Coney Island contended the one-year limitation for certain Rule 60 motions should not apply.
The bankruptcy court rejected that argument, concluding that the delay between Coney Island’s actual notice of the judgment in 2016 and its motion for relief in 2021 was unreasonable. The United States Court of Appeals for the 6th Circuit affirmed, holding that motions under Rule 60(b)(4) must still be brought within a reasonable time. The appellate decision included a dissent arguing that courts lack authority to enforce void judgments.
Writing for the Court, Justice Samuel A. Alito Jr. emphasized that Rule 60’s timing requirement applies to all motions brought under Rule 60(b), including those seeking relief from a void judgment:
Federal Rule of Civil Procedure 60 permits a court to ‘relieve a party . . . from a final judgment, order, or proceeding,’ and subdivision (b)(4) specifically authorizes relief from a ‘void’ judgment. … Rule 60(c)(1) provides that a ‘motion under Rule 60(b) must be made within a reasonable time.’ Because a motion for relief from an allegedly void judgment is a motion under Rule 60(b), the reasonable-time limit applies.
Coney Island, at 442–43.
The Court did not define what constitutes a “reasonable time.” That omission may stem from the posture of the case: Coney Island did not argue that its motion was timely under the circumstances, but rather that no time limitation should apply at all.
Potential Divergence in Kansas
While the decision may clarify federal practice in some jurisdictions, Kansas courts may take a different approach as it relates to its own statute, K.S.A. §60-260. In the recent decision in MidFirst Bank v. Sipple, 2026 Kan. App. Unpub. LEXIS 110, the Kansas Court of Appeals acknowledged Coney Island but began its analysis by stating: “First, our Kansas caselaw establishes that a ‘reasonable time’ for challenging a void judgment is any time.”
Ultimately, however, the court determined that the defendants’ arguments failed on the merits, making further analysis of the timing issue unnecessary. As a result, the broader implications of the Supreme Court’s ruling for Kansas law remain unsettled.
The Sipple case involved pro se litigants who had repeatedly challenged rulings throughout a foreclosure proceeding dating back to 2022. Given the procedural posture and the nature of the appellants’ arguments, the court appeared to have little need to fully address how Coney Island might affect Kansas precedent.
Looking Ahead
Whether Kansas and other jurisdictions ultimately align with the Supreme Court’s interpretation remains to be seen. The Coney Island decision could become a useful tool in cases involving long-delayed challenges to judgments, particularly in litigation involving pro se parties.
At the same time, the ruling may raise practical concerns in contexts such as junior lien disputes, tax foreclosures, and post-sale title issues where challenges to underlying judgments may surface years later.
For now, the decision underscores the importance of identifying potential service or jurisdictional defects early and consulting local counsel to evaluate the evolving impact of the Supreme Court’s ruling as what is “reasonable” will vary from jurisdiction to jurisdiction.
As we close out 2025, it is fair to say the mortgage default industry once again proved it is anything but static. This past year brought continued regulatory evolution, operational pressure, market consolidation, and rapid technological change. It also brought opportunity - to adapt, to lead, and to shape what comes next. USFN met this moment.
An Industry in Motion
In 2025, we navigated shifting FHA and VA guidance, increased state-level consumer protection activity, and the growing role of AI and automation in a heavily regulated space. Staffing changes at agencies and the GSEs added complexity, while servicers and firms alike faced rising expectations for speed, compliance, and transparency. Through it all, one thing remained clear: Thoughtful advocacy and informed collaboration matter more than ever. USFN delivered in 2025, and we will continue to focus our efforts where they matter most.
Advocacy with Impact
This year, USFN’s advocacy efforts were both active and effective. Guided by direct member feedback, the Advocacy Committee organized targeted workgroups to pursue priority issues and advance meaningful solutions. We strengthened relationships with governmental agencies and the GSEs, recognizing that continuity and credibility are essential.
USFN engaged substantively on VA foreclosure procedures, FHA loss mitigation updates, fee structures, and claims documentation requirements. Our comparative analyses and sustained dialogue contributed to measurable progress, including VA adjustments to default legal fee schedules. While work remains, these developments underscore the value of consistent, informed engagement. We also partnered closely with the MBA, lending our perspective and support to broader industry advocacy efforts.
Education that Meets the Moment
Education remains a cornerstone of USFN’s mission, and our membership continues to set the gold standard for depth of knowledge and leadership in this space. In 2025, USFN delivered programming addressing regulatory change, operational best practices, compliance risk, and emerging technology.
Notably, USFN was the first organization in our space to address the bidding challenges created by CWCOT policy at the Compliance & Legal Issues Seminar. We were also the first to provide practical guidance on the FinCEN Real Estate Transaction Rules through our March 2025 USFN Briefing. USFN remains at the educational forefront of our industry, and we will continue to expand these offerings in the years ahead.
The Executive Servicer Summit
The Executive Servicer Summit was a highlight of the year. ESS delivered exactly what it was designed to provide: candid conversation, thoughtful exchange, and meaningful connection among senior leaders - set against one of the most beautiful locations we have hosted to date. The success of the summit reaffirmed the importance of curated, substantive engagement and reinforced USFN’s role as trusted counsel within the industry.
A Strong and Stable Organization
Behind the scenes, USFN itself remains strong. While early 2025 presented uncertainty in attendance and outlook, the organization, through the focused efforts of USFN staff and the Board, pivoted quickly and addressed the financial impact of that uncertainty. The year closed with USFN operating from a position of financial stability, meeting budgetary goals while continuing to invest in advocacy, education, and member engagement.
Sound administration allows USFN to remain agile, responsive, and focused on delivering value to its members. In the coming months, you will hear more from our CEO, Pam Donahoo, about our goals and ongoing efforts to improve the technology that supports USFN’s operations. This work is no small undertaking, and I am excited about what increased capacity and efficiency will allow us to accomplish.
Looking Ahead
As we move into 2026, the pace of change will not slow. Regulatory scrutiny will continue. Technology will advance. Market dynamics will evolve. But USFN is well positioned for what comes next because of our engaged membership, dedicated volunteers, and shared commitment to excellence.
Thank you for your participation, your trust, and your willingness to lean into the work. USFN is strongest when our members are involved, informed, and invested. I look forward to what we will accomplish together in the year ahead.
The 2025 Executive Servicer Summit was held October 22-24 in Ojai, California, a scenic valley town in Southern California known for its natural beauty and relaxed atmosphere. The road to the resort was either a race car driver’s dream (you know who you are) or an opportunity to pop Dramamine and ginger chews like candy (you also know who you are).
The first official ESS event on Wednesday began with the Servicer-Only Roundtable, and by all accounts, was a huge success. One servicer commented, "it was one of the best ever." Then members, servicers, and their guests all came together to enjoy a warm welcome under the stars during the opening night event, the Fireside Kickoff: An Evening to Recharge & Reconnect, sponsored by Xome.
The following day started with a lovely breakfast, with some people skipping the French toast for the toppings, fresh cream and strawberries. (You also know who you are, and you were not judged.) The sessions began with keynote speaker Glenn Rottmann, C.Ht., a globally recognized hypnotherapist, NLP practitioner, author, and success coach. Rottmann invited attendees to intentionally step into the "moment before it becomes a memory," where real power resides. The hypnotizing keynote transitioned attendees well into the day’s insightful education and engaging activities.
The first learning session covered the ever exciting, Bankruptcy, which surprisingly was, thanks to the great panelists. Dan West led off with a long gulp of water, capturing the inside joke (the power of the pause) from the earlier keynote speech. The panel explored key developments shaping today’s bankruptcy practice, including a discussion of how the newly allowed motions to determine status and revised end-of-case requirements create risk and the need for further attention.
The second session, Artificial Intelligence, was particularly interesting and engaging with active polling. Many were furiously writing ideas in our USFN leather-bound notebooks of how AI could help some elements of our business with new possibilities for automation, document review, and predictive analytics. For additional insights into the potential impact of AI and blockchain technologies on our industry, be sure to read this issue’s cover feature.
Following the first day’s sessions, attendees spent the afternoon participating in activities that everyone could enjoy: pickleball for those with hand-eye coordination, and horseback riding for those without. Additional activities included bee keeping (for the brave souls of the group) and hand stamped jewelry making (for the creative ones). Others took advantage of the spa, which was amazing and available both days.
Dinner that night, sponsored by Sagent, was a taste of Ojai experience at the resort’s signature Olivella restaurant. The fine-dining atmosphere blended rustic elegance with modern California cuisine—and for one night only, it was reserved exclusively for USFN. It was more than a dinner—it was an experience to remember, capped by Ojai’s Pink Moment, a phenomenon at dusk when the sun’s light hits the Topatopa bluffs, causing the mountains and sky to glow with a vibrant pink hue.
After another great breakfast, the second day of events started with the first session, Things That Keep Us Up at Night (TTKUUAN), which in fact, are still causing sleepless nights months later! The concerns about inconsistent, state-by-state oversight are real. Worse, HUD’s evolving position on whether servicers should advance funds to bid above total indebtedness based on the CAFMV (Commissioner’s Adjusted Fair Market Value), was enough to send several of us looking for stronger coffee, or just something stronger.
How do you follow TTKUUAN? With Hot Topics in Case Law and Legislation, which has the same anxiety-inducing effect. The panel included a discussion of governing bodies and accompanying regulations in the mortgage servicing industry that continue to change as often as the attendees’ clothing layers for the cool mornings, un-layering for hot afternoons, and re-layering for even cooler evenings.
The last session, From Capitol Hill to Main Street: The Politics & Economics of Mortgage Default, truly showed how engaged USFN has become with our partners and advocacy groups as we navigate an ever-changing landscape.
The second day’s activities included another beekeeping and honey tasting, a mixed media painting class where attendees created stunning pieces of art inspired by Ojai’s famous Pixie tangerines, a challenging game of golf, and a guided biking tour.
The final farewell, sponsored by ServiceLink, was a beautiful evening held on the Orchard Event Lawn. It was a fragrant experience surrounded by citrus groves and native wildflowers. Attendees enjoyed locally inspired fare and honored the previous year’s Award of Excellence recipients. It was the perfect close to an engaging and insightful ESS 2025. Be sure to join us this year, Oct. 22-24, in another stunning location, The Ritz-Carlton Reynolds, Lake Oconee in Greensboro, GA.
The mortgage servicing industry has lived with the reputation of being technologically sluggish due, in part, to reliance on legacy systems, compliance overhead, and regulatory scrutiny, among many other factors. But over the past five years, two disruptive forces have begun to reshape this landscape with unprecedented speed: artificial intelligence ("AI") and blockchain technology. These two technological advances have, no doubt, infiltrated nearly every aspect of our lives, often without us knowing. It seems that the same can now be said about the use of these powerful technologies in mortgage servicing. Their adoption levels vary, but the direction is clear: Both technologies are becoming increasingly relevant to how servicers manage customer interactions, handle documents, comply with regulations, and transfer or value mortgage servicing rights.
As we look across the continuum of origination, onboarding, escrow management, default servicing, investor reporting, and MSR trading, the question is no longer whether AI and distributed ledgers will influence the industry. It is whether mortgage servicers will embrace transformation fast enough to avoid being overtaken by those who do. These technologies may ultimately redefine everything from how borrowers interact with their servicers to how mortgage assets are traded, verified, and valued on global markets.
AI in Mortgage Servicing
As explained during this year’s Executive Servicer Summit ("ESS"), compliant AI use in default law practice comes in many different forms. Generative AI creates new content such as pleadings or legal summaries based on large language models; predictive analytics AI uses historical data and algorithms to forecast outcomes; and automation AI executes repetitive, rules-based tasks without the need for the system to "learn" or generate new content.
There are some obvious examples of how AI can enhance customer experience and reduce costs. AI can be an excellent tool for customer interaction by automation of high-volume phone calls. This automation has the potential to provide round-the-clock service with reduced wait times and accurate conveyance of requested information while avoiding communication pitfalls that would run against federal regulatory acts. AI can also increase efficiency and reduce human error regarding document-understanding systems. Imagine a system that can instantaneously assess and reveal incomplete or inaccurate fields in borrower assistance packages. The time and cost savings are, indeed, immense. Each of these advancements come with the benefit of reduced labor costs and administrative expenses.
One of the not-so-obvious examples of how AI can improve mortgage servicing is risk prediction. AI models use historical data, macroeconomic variables, and overall borrower behavior trends to predict probability of delinquencies, borrower responsiveness, cure rates, and optimal loss-mitigation paths. These systems have the potential to help mortgage servicers reduce defaults while enhancing regulatory outcomes. Enhanced regulatory outcomes are the result of using systems that analyze servicing actions in both real time and retrospect. A system that can guide the actions of mortgage servicers in light of updates to CFPB guidelines as well as state-level requirements provides a way to demonstrate consistent, traceable, and explainable adherence to these complex rules.
The highly regulated nature of the mortgage industry means AI systems must strictly adhere to federal and state compliance laws. One of the challenges of incorporating AI into existing legacy systems concerns predictive behavior models based on historical data that may not paint an accurate picture. AI models trained on said historical data may perpetuate or even amplify existing biases, leading to discriminatory lending decisions and severe regulatory penalties. The more obvious concern relates to the need for heightened and robust security measures to minimize exposure to sophisticated fraudsters. Mortgage servicing involves vast amounts of sensitive personal and financial data. AI systems require access to this data, increasing the potential for data breaches, cyberattacks, and privacy violations. While AI can help detect fraud, it also enables more sophisticated fraudulent activities, such as the creation of convincing deepfake identities or fabricated financial documents, requiring enhanced verification protocols to counteract.
Furthermore, overdependence on AI without adequate human oversight or backup plans creates operational risk if a critical system fails. System failures can come in many forms considering AI models are only as good as their input data. Using poor-quality or insufficient data can lead to inaccurate models or the above-stated biased outcomes. Often the system itself is the issue. If a large language model has been improperly coded for its contextual use, the possibility exists for the system to generate "hallucinations." This has happened many times with lawyers who use AI to generate a legal brief, submit said brief without checking the case cites, and then are sanctioned by the judiciary upon learning that the embedded case cites were fabricated by the system. The need for human oversight when implementing these systems cannot be understated.
As discussed at ESS, if AI detects rising frustration in a borrower’s voice during a call, the system can automatically escalate the case to a supervisor. If AI is tasked with generating a legal pleading or even a payoff statement, oversight by a qualified or licensed professional is required by governing authorities. Finally, if AI reviews past interactions and flags a borrower as a "high litigation risk," the system should limit communications with the borrower and escalate all future interactions to the appropriate person in legal.
Blockchain Technology in Mortgage Servicing
The implementation of blockchain technology in mortgage servicing has been a slow, yet transformative change in industry standards. Most people associate blockchain technology with cryptocurrencies. While many servicers are beginning to embrace the idea of cryptocurrencies, blockchain technology can extend beyond this context alone. A blockchain-based loan record creates a unified stream of data anchored by a distributed ledger that is accessible only to permissioned participants. This chain of custody synchronizes updates across systems with reduced data disputes during servicing transfers and faster resolution of investor reporting discrepancies. User-based errors, such as missing documents or manual escrow balances, can become a thing of the past. If a particular account becomes the subject of litigation, a transparent, immutable history of servicing is worth its weight in rare earth minerals.
Another blockchain-based concept that financial institutions are beginning to explore relates to converting traditional mortgages or pools of mortgages into digital tokens on the blockchain. Tokenization of mortgage assets creates tokens that represent ownership rights to the underlying assets in an effort to improve efficiency and accessibility in the mortgage market. Efficiency comes in many forms: automatic carrier policy updates, easy disbursement executions, and real-time escrow activity that can be viewed by the borrower. Accessibility also comes in many forms: increased liquidity, the possibility of fractionalized ownership of servicing rights, and transparency for potential investors.
As one might expect, when legacy systems clash with technology that is, arguably, in its infancy, many challenges will arise. The legal framework for tokenized assets is still evolving, and issuers must navigate complex securities laws and other regulations in order to make the best use of this technology. There also exists the need for robust security measures in order to minimize exposure to sophisticated hackers and minimize system glitches.
Where AI and Blockchain Intersect
As may be predicted, these two powerful technologies may be combined to create multiplicative effects. AI can analyze blockchain-anchored data with confidence that it’s complete while the blockchain can record AI-generated decisions, creating auditable trails. This synergy gives regulators and investors a new level of confidence in automated servicing processes. AI models can feed predictive outcomes into blockchain-executed smart contracts. For example, if a borrower is predicted to enter hardship, the contract could pre-authorize certain outreach or modification options and loss-mitigation waterfalls could execute based on verified conditions and AI-generated probability curves.
AI-based servicing actions, such as recommending a modification path or triggering proactive outreach, can be recorded on a blockchain to produce a transparent audit log. Regulators and investors can review these logs to understand the basis for decisions and verify compliance. When smart contracts on the blockchain are integrated with AI outputs, they can automate servicing tasks based on predictive insights. Said servicing tasks can include automatic loss mitigation offers based on eligibility criteria or something as simple as initiating a payment reminder.
The combination of AI and blockchain technologies can significantly improve efficiency, accuracy, and transparency in mortgage servicing. However, their adoption also introduces material risks across compliance, privacy, infrastructure, and operational domains. Servicers should approach implementation methodically, prioritizing strong governance, clear auditability, regulatory alignment, and balanced human oversight. Addressing these considerations early will support responsible adoption and reduce the likelihood of unintended consequences as these technologies continue to evolve.
Conclusion
The mortgage servicing industry is facing a dramatic technological shift in the coming years. AI is already improving customer service, document handling, risk assessment, and compliance monitoring. Blockchain adoption is more gradual but presents significant potential in areas such as servicing transfers, escrow management, loan data verification, and asset tokenization. Their intersection offers an entirely new operating paradigm. As adoption increases, the intersection of these technologies may introduce additional capabilities, including more reliable data for AI models, automated workflows executed via smart contracts, and enhanced auditability. While challenges remain — particularly around regulation, data privacy, legacy systems, and workforce readiness — the long-term trajectory points toward a more automated and transparent servicing ecosystem.
With each day, artificial intelligence ("AI") becomes more embedded into the fabric of our society. The number of decisions we make incorporating AI has increased exponentially in recent years. People use AI to help find a physician or diagnose an illness, discover new recipes and meal prep, plan vacations, and so much more. What happens when the very systems designed to optimize efficiency in our lives also have the potential to cause real harm? This boosted dependence on AI prompts a closer evaluation of the unintended consequences that occur when biased data impacts automated decision-making.
AI bias can be harmful because it amplifies issues of inequality instead of resolving them.1 Many AI systems review past events and look for patterns, and this creates a serious problem when the past is filled with historic injustices and discrimination. Thus, these AI systems often continue to perpetuate unfair outcomes in new ways that are harder to identify.
AI bias is notably problematic in areas like hiring, criminal justice, and lending as it further hinders people who are already disadvantaged and treated unfairly by society. AI looks at what has happened or what decisions have previously been made and makes current recommendations for what should happen at present.2 When companies are hiring, they often use AI to help screen thousands of resumes and applications. Based on previous hiring practices, AI tends to select applicants who resemble the people the company has hired before. Using this method, women and people of color might not get hired.3 This unfair practice is not an accurate indicator of who is most qualified, nor does it account for additional factors when decision-makers try to reconcile past injustices in modern hiring practices.4
Facial recognition technology is another avenue where bias shows up. These AI systems have flaws that create errors when attempting to recognize women and people of color. This can cause unnecessary security concerns leading to the denial of service at places like banks or when applying for a rental application where facial recognition is necessary to confirm a person’s identity.
Another concern is that oftentimes people rely fully on AI tools, believing AI is always truthful, accurate, and fair. This means there is minimal fact checking of AI systems. Without intentional vetting, human monitoring, and systems designed to detect and correct their own biases, AI risks embedding historic prejudices into decision-making processes at scale — causing real-world harm.
Even prior to its impact on real-world outcomes, bias in AI can manifest in different phases of production: data collection, data labeling, model training, and deployment.5 AI bias is not formed spontaneously and generally originates in the data collection process. AI algorithms learn through the process of inputting data, and when the data does not represent a diverse demographic of individuals, any AI outputs will reflect those biases.6
The introduction of bias can also occur when labeling the AI training data into subsets. Different human annotators often interpret the same data in multiple ways based on their varying lived experiences.7 If data categories are labeled subjectively, the resulting outcome can exhibit personal and cultural biases. When model training and developing, AI systems often reflect historical injustices because these AI tools are often trained on large collections of online texts and images, essentially real-world data containing patterns of inequality. This causes AI models to inherit cultural biases that mirror discriminatory practices such as racism, sexism, gender stereotyping, and ableism.8
In deployment, biases in AI content emerge in different ways such as exclusionary AI-generated images and inaccurate summaries of historic events, even if the bias seemingly did not appear in training.9 For example, the lack of diversity in fields such as computer science or computer engineering promote the practice of current AI hiring tools trained based on previous hiring data to favor white male applicants over Black female applicants, especially when the historical dataset reflects gender and racial imbalances in leadership roles. Additionally, many facial recognition software tends to perform poorly on darker skin tones due to the underrepresentation of subjects in the AI training data. These biases can result in discriminatory consequences in employment, lending, policing, and criminal justice, reinforcing systemic disparities rather than mitigating them.10
How does one ensure biases in AI are limited throughout the various stages? There are several strategies AI developers can utilize to mitigate generative bias in AI tools. This includes ensuring there is thorough documentation of the AI data generation process and confirming the AI input data used resembles reality as much as possible by consistently measuring synthetic data against actual datasets.11 Another practice is maintaining traceability by documenting data sources and making modifications to correct errors or biases.12 Further, it is important to incorporate a wide variety of individuals from different demographics and cultures in the AI input to enhance inclusivity in AI outputs.13
It is equally important to involve human experts to monitor, detect, and mitigate bias. Finally, AI developers must implement periodic monitoring schedules to recognize bias and minimize those biases by adjusting the data so existing biases are not fortified.14 As long as AI developers and consumers remain diligent in identifying bias and working to eliminate bias, the general public can collectively minimize the risk of perpetuating injustice and discrimination.
2 Smith, Genevieve, and Ishita Rustagi. Mitigating Bias in Artificial Intelligence: An Equity Fluent Leadership Playbook. Center for Equity, Gender and Leadership, University of California, Berkeley Haas School of Business, July 2020. https://haas.berkeley.edu/wp-content/uploads/UCB_Playbook_R10_V2_spreads2.pdf
14Id. Smith, Genevieve, and Ishita Rustagi. Mitigating Bias in Artificial Intelligence: An Equity Fluent Leadership Playbook. Center for Equity, Gender and Leadership, University of California, Berkeley Haas School of Business, July 2020. https://haas.berkeley.edu/wp-content/uploads/UCB_Playbook_R10_V2_spreads2.pdf
On November 5, 2025, the United States Bankruptcy Court for the District of Connecticut New Haven Division issued a decision in In re Booker, 25-30902 (AMN), finding acts to obtain possession of real property are not stayed by a debtor’s bankruptcy filing when state law classifies those acts as in rem or quasi in rem.
The debtor was a former owner of the property that was foreclosed upon by the lender. Title to the property vested in the former lender following the final judgment of foreclosure and a summary process action was initiated against the former owners and other occupants to obtain possession of the property. The lender obtained a judgment of possession and an execution for possession was issued. However, prior to the scheduled lockout date, the debtor filed a Chapter 7 bankruptcy petition. The state marshal subsequently canceled the lockout due to the bankruptcy filing.
The lender filed a motion in the bankruptcy court seeking an order confirming the debtor’s bankruptcy filing did not create an automatic stay preventing the lender from proceeding with the execution of possession.
The bankruptcy court found the automatic stay pursuant to 11 U.S.C. §362(a) did not arise upon the filing of the bankruptcy case because the debtor had no interest in the property. The court further held the stay provided in §362(a) did not bar the continued prosecution of the eviction order against the debtor, or any other action by the lender to evict any present or hypothetical future debtor residing in the property.
The bankruptcy court began its analysis by determining the debtor had no legal or equitable interest in the property, as the debtor’s right to possession had been terminated by the summary process judgment. As a result, 11 U.S.C. §362(a)(3), which stays any act to obtain possession of property of the bankruptcy estate, was not applicable and did not create a stay. The court reasoned the property could not be property of the bankruptcy estate when title had already vested in a third party.
The court further opined the stays provided for in 11 U.S.C. §§362(a) (1) and (a)(2), which are applicable to actions against the debtor or property of the estate, were not applicable as to the enforcement of an eviction judgment or ejectment action following a foreclosure as these actions are in rem or quasi in rem proceedings under Connecticut state law.
Connecticut’s summary process proceedings are in rem in nature. "The ultimate issue in a summary process action is the right to possession … and the relief available in summary process actions is possession of the premises." Centrix Management Co., LLC v. Valencia, 145 Conn. App. 682, 691, 76 A.3d 694 (2013). (Emphasis in original). A summary process plaintiff can only seek possession of the premises, and a judgment of possession does not impose any personal liability.
The bankruptcy court held that because the debtor did not have a legal or equitable interest in the property and the lender sought only possession of the property, not payment of a debt, no stay was created under 11 U.S.C. §362(a) that prevented the lender from taking actions to enforce the judgment or execution of possession. In reaching this conclusion, the bankruptcy court relied on the 9th Circuit decision In re Perl, 811 F.3d 1120, 1130 (9th Cir. 2016). In Perl, the 9th Circuit held that a third party who purchased property at a mortgage foreclosure sale in California and who thereafter obtained an unlawful detainer judgment of immediate possession against the debtor before the bankruptcy filing, did not violate the automatic stay by evicting the debtor after the bankruptcy filing. The court reasoned that even though the debtor was physically possessing the property, the debtor "had been divested of all legal and equitable possessory rights that would otherwise be protected by the automatic stay." Id at 1130. The court also found that the sheriff’s lockout did not violate the automatic stay because no legal or equitable interests in the property remained to become part of the bankruptcy estate. Id.
The facts in Booker are substantially similar to those in Perl, and the Connecticut bankruptcy court entered an order that the automatic stay of 11 U.S.C. § 362(a) did not prevent the lender from proceeding with the eviction action.
The Appellate Court of Maryland delivered a consequential interpretation of the Credit Grantor Closed End Credit Provisions ("CLEC") in Lakeview Loan Servicing LLC & Nationstar Mortgage LLC v. Tonda M. Baxter, No. 691, September Term 2024 (filed Nov. 25, 2025). The Court held that mortgage loan servicers who acquire servicing rights under a CLEC-governed loan qualify as "credit grantors" and are subject to CLEC’s fee restrictions throughout the life of the loan. The court further held that CLEC prohibits unauthorized "convenience fees" assessed post-origination, even on firstlien residential mortgage loans.
The case arose from Nationstar’s practice of charging borrowers optional phone-payment convenience fees of $14 for automated payments and $19 for live-agent payments after it became sub-servicer on Ms. Baxter’s mortgage loan. Although the loan was originated by a different lender, expressly elected CLEC, and was secured by a first lien on residential property, Ms. Baxter alleged that the fees violated CLEC’s strict limitations on permissible charges. The circuit court agreed, and the appellate court affirmed.
The servicers’ principal argument was jurisdictional in nature: They contended that CLEC regulates only originating lenders or assignees of the note itself, not entities that merely service loans. The court rejected that distinction. Focusing on CLEC’s statutory definition of "credit grantor," which includes "any person who acquires or obtains the assignment of an agreement for an extension of credit," the court held that an assignment of servicing rights is sufficient to bring a servicer within CLEC’s scope. The opinion emphasized that Lakeview and Nationstar held, and exercised, core rights under the debt instrument: collecting payments, assessing late charges, applying payments, managing escrow, and communicating directly with the borrower — and with those rights come corresponding statutory obligations.
The court’s reasoning was grounded in statutory text, legislative history, and practical consequences. It found that CLEC’s remedial structure, including severe forfeiture penalties and limited cure provisions, would be incoherent if entities empowered to charge and collect fees could evade regulation simply because they did not originate the loan or hold recorded title to the note. The General Assembly’s 1990 expansion of the "credit grantor" definition was intended to cover "any subsequent holder of the debt instrument," a phrase the court interpreted broadly to include those who hold enforceable rights under the loan, whether as owners, assignees, or agents.
Equally significant is the court’s holding on fee timing. Lakeview and Nationstar argued that CLEC regulates only origination-stage fees and does not reach post-origination servicing charges that a borrower voluntarily elects to incur. The court flatly rejected that position. The Court found that CLEC regulates the ongoing credit relationship, not a single moment in time, and strictly defines the universe of fees a credit grantor may impose, and that "convenience fees" for payment methods are not among them. Absent express statutory authorization or clear permission in the loan documents consistent with CLEC, such fees are impermissible, regardless of when they are assessed.
The court also addressed the common industry assumption that first-lien residential mortgage loans are largely exempt from CLEC fee restrictions. While CLEC does exempt such loans from certain origination-fee caps, that exemption does not extend to service fees and consumer-borrower protections under § 12-1005(b) and (d). Those provisions continue to apply and sharply limit the types of reimbursable expenses a servicer may charge.
For mortgage loan servicers, the implications are substantial. The decision confirms that CLEC compliance is not limited to loan origination or note ownership. Servicers operating in Maryland must assume that they stand in the shoes of the original credit grantor for CLEC purposes and that unauthorized fees — even small, optional, or widely used convenience charges — can trigger draconian remedies, including forfeiture of all interest and charges. Compliance programs, fee matrices, and vendor arrangements should be reassessed accordingly. The court’s message is clear: In Maryland, CLEC follows the loan and includes the servicer.
The
Veterans Affairs (“VA”) published advance notice of proposed rulemaking
(“ANPRM”) at 87 FR 62752[1]
for “Loan Guaranty: Loss Mitigation Options for Guaranteed Loans” in October
2022. This proposed rule was published in the Federal Register.
The
purpose of ANPRM is to gather important input from the public, stakeholders,
and interested industry parties regarding proposed regulatory changes. This
formal process allows agencies to consider various perspectives, insight, and
data before finalizing upcoming rules. The feedback provided through ANPRM can
influence the development of proposed regulations and rules, ensuring they are
well-informed and achieve the intended outcome.
This
rule was an effort by the VA to explore the possibility of changes to their
incentivized loss mitigation options to further assist veterans, who have
VA-backed loans, to retain their homes. The VA had anticipated incorporating
responses from the ANPRM into the proposed rule, thereby amending the VA's
loss-mitigation regulations to include some of the feedback received.
The
proposed rule had received numerous public comments,[2]
some noting concerns regarding the efficacy of the proposed rule. One such
public comment stated, “The average interest rate for VA-guaranteed loans
originated after 2019 is 3%, which is less than half the current market rate.
Because VA ties its foreclosure relief options to the market interest rate, the
dramatic difference between the market rate and the note on existing loanssignificantly
reduces the effectiveness of the available loss mitigation options.”
On
January 21, 2026, the VA announced the withdrawal of the above cited proposed
rule on loss mitigation options for guaranteed loans.[3]
The VA stated this decision was made due to ongoing assessments of agency
“needs, priorities, and objectives.” The VA went on to state that it
“appreciates the public comments submitted and continues to consider the best
means of addressing some or all of the issues covered in the ANPRM. If, in the
future, [the] VA decides it is appropriate to issue regulations on this topic,
[the] VA will do so through a new notice of proposed rulemaking, subject to the
requirements of the Administrative Procedure Act, 5 U.S.C. 551, et seq.”[4]
Additionally,
and as a reminder, on July 30, 2025, President Trump signed the VA Home Loan
Program Reform Act.[5]
This Act established a partial claim program that, by design, provided federal
assistance to veterans struggling to make their mortgage payments. This program
replaced the Veterans Affairs Servicing Program (“VASP”) as a “last-resort
option” for qualifying borrowers. It was specifically designed to aid
delinquent borrowers in avoiding foreclosure by lowering their mortgage rate
and thereby making their monthly payments more affordable.[6]
Posted By USFN,
Friday, January 30, 2026
Updated: Tuesday, January 27, 2026
Rubin Lublin, LLC (USFN Member – AL, AR, FL, GA, MS, TN) expands into Arkansas and welcomes attorney Robert Coleman, Esq. to lead the Arkansas office. Coleman brings a wealth of experience in foreclosure, bankruptcy, litigation, and title services. With this expansion, Rubin Lublin now serves clients across Georgia, Florida, Tennessee, Mississippi, Alabama, and Arkansas – offering efficient, compliant, and client-focused legal solutions across the Southeast.
Posted By USFN,
Friday, January 30, 2026
Updated: Tuesday, January 27, 2026
Scott & Corley, P.A. (USFN Member – SC) was recognized again in the Tier 1 Metropolitan Rankings for the area of "Mortgage Banking Foreclosure Law" in the 2026 edition of U.S. News – Best Lawyers®. The Firm was also recognized for the areas of "Financial Services Regulation Law," "Government Relations Practice," and "Litigation – Real Estate." Achieving a tiered ranking signals a unique combination of quality law practice and breadth of legal experience.
Additionally, Firm President and Managing Attorney Reggie Corley was recognized in the practice areas of Mortgage Banking Foreclosure Law and Financial Services Regulation Law; and Firm Chair Ron Scott was recognized in Mortgage Banking Foreclosure Law, Litigation – Real Estate, and Government Relations Practice.
Posted By USFN,
Friday, January 30, 2026
Updated: Tuesday, January 27, 2026
Associate member a360inc acquires Notary Hub, expanding its digital signing and remote online notarization capabilities. Notary Hub, a fast-growing digital notarization and signing platform serving the title, legal, lending, and professional services markets nationwide, will continue operating without interruption while its technology and vendor network are integrated into a360inc’s CloseClear notary management platforms. Clients will gain increased automation, stronger document controls, and expanded signing capabilities across multi-industry use-cases.
USFN hosted a webinar in December which explored how leaders
react to the ever-changing default mortgage servicing landscape. This USFNgage
session, titled Leading Servicing & Legal Teams Through Change: Building
Resilient Leadership that Inspires and Perseveres, highlighted how industry
leaders are navigating the complexities of the current environment, building
leadership pipelines, shaping inclusive and agile team cultures, and preparing
their organizations for what lies ahead in 2026.
The discussion was moderated by Christianna Kersey of Cohn,
Goldberg & Deutsch, LLC and featured a panel of distinguished industry
leaders.
The webinar began with an overview and opening
remarks from Kersey. Attendees were then divided into four breakout rooms
with each group concentrated on a different topic.
Following 30 minutes of group discussion in the
breakout rooms, participants reconvened for a panel-led summary of key insights
and takeaways from the respective sessions.
Attracting Talent and Promoting Pathways
Andrew Brenner of BWW Law Group led a discussion on how
companies can attract strong talent as well as promote pathways to leadership.
This conversation focused on the challenge of bringing in employees that have
the skills and experience to do the work but also possess the traits and
attributes needed to thrive in their role. Emphasis was also given to identifying
high performers and ensuring they are given plenty of challenges but are not
overwhelmed to the point of burnout or driven to look elsewhere for another job.
This session also addressed the importance of providing a
leadership path for those strong performers. Often, the ability to do the day-to-day
work does not translate into a leadership position and can even present a
roadblock to advancing career growth. Most contributors in this session agreed
that it can take a long time to advance a new group of leaders. It was noted
that prioritizing development early in an employee’s career can provide the
most advantageous growth path for both the employee and the company.
Evaluating Talent & Providing Effective
Feedback
Alicia Byrd of AMIP Management tackled the challenges
presented by remote or hybrid environments where alternative methods of communication
may be less effective than in-person feedback. During her session, Byrd’s group discussed the
significance of providing meaningful feedback on a consistent basis and
ensuring performance evaluations were done based on effective, measurable metrics
of success across all teams.
Communicating, Influencing & Change Leadership
Victoria Vickrey of JP Morgan Chase oversaw a discussion on
identifying and building future leaders. This included working to ensure that
those leaders reflect and respect their team’s needs, vision, and
responsibilities. They also referenced the ever-changing dynamic of effective team
engagement, with emphasis on strong leadership and inclusive communication.
This session highlighted the value of good leadership in establishing effective
workplaces.
Mentoring, Coaching & Building Leadership Depth
Finally, Carrie Anne Deal of McCabe, summarized her group’s
discussion on mentoring, coaching, and leadership development noting common
themes that emerged across the group.
Many experienced a shift away from older, more formal
training models in favor of approaches that feel more practical and integrated
into daily work. Some examples are shadowing, hands-on coaching, and
intentional conversations when someone steps into a new leadership role. Participants
shared that using tools like the DISC personality assessment or similar models are
only impactful if the organization commits to using the results long term.
Otherwise, people tend to forget the insights shortly after the session.
Several suggestions were given on the topic of fostering
inclusive leadership. These included using intentional mentor/mentee pairings, considering
differences in personality and background, along with respecting communication
preferences.
The overall message was clear. Mentoring and leadership
development only succeed when they are done intentionally, supported by
leadership, built into the workday, and paired with meaningful goals.
The collective insights from the breakout sessions underscored
how important it is for everyone to invest in the next generation of leaders in
our companies and provided meaningful tools and strategies to achieve this goal.
USFN will be kicking off its 2026 USFNgage series soon exploring
topics such as Women in Servicing, Managing Risk, Technology, and Hot Topics of
the Industry. Stay tuned for more information on these sessions coming soon, or
visit https://www.usfnevents.org/usfngage.html
for more information as it becomes available.