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The Overlooked Diversity: Neurodiversity in the Workplace

Posted By USFN, Wednesday, April 27, 2022

By EmilyBartekoske, Esq.

SouthLaw,P.C. *

USFN Member (IA, KS, MO, NE)

 

            Most people, myself included, when asked to think about integrating topics of diversity, equity, and inclusion into our workplaces immediately go to a handful of areas: race, gender, physical disability, sexuality, and sexual orientation. In fact, until I was presented with the opportunity to write this article, I can say that I had never given much thought to applying diversity, equity, and inclusion efforts in the workplace to the way people think. That realization came as a surprise, considering that I am a neurodivergent person.

            So what does it mean to be neurodivergent? Neurodivergent is an umbrella term first coined in the 1980’s that embraces the natural range of variation in human brain function and processing.  Essentially, neurodivergent individuals think and process information differently than the average, or neurotypical, person. People are neurodivergent if they have certain developmental, intellectual, learning, or mental health disabilities. Examples of well-known neurodiverse conditions include autism spectrum disorders, dyslexia, dyspraxia, and attention deficit hyperactivity disorder (ADHD).  Some other conditions that can sometimes cause people to be neurodivergent are Tourette syndrome, post-traumatic stress disorder, schizophrenia, and depression.

            While the vast majority of people in corporate America and in the legal profession are neurotypical, the percentages of neurodivergent employees have been increasing. In fact, a 2016 study from the Hazelden Betty Ford Clinic and American Bar Association found that 28% of lawyers suffer from depression, 19% suffer from anxiety, and 12.5% have ADHD.  Additionally, experts typically agree that the number of professionals who are neurodivergent is vastly underreported, as many professionals choose not to disclose their conditions due to fear of reprisal at work or fear of being seen as “weak” or “dumb.” Legally, the conditions that cause neurodivergence are considered disabilities, and thus, affected employees are protected under the Americans with Disabilities Act.

            While there are obviously many conditions that fall under the umbrella of neurodiversity, I want to focus mostly on ADHD, as is it one of the most common conditions that we are likely to see in our neurodiverse employees and coworkers. Furthermore, it’s one of the conditions I am most familiar with, having been diagnosed with ADHD in 2014.

            Let’s talk about what it means to be a neurodivergent person with ADHD in the workplace. First, we must dismiss the stereotype that all people with ADHD are hyper-active and disruptive. While that is one way for ADHD to present in people, there is a second way that ADHD can present which is best summed up as inattentiveness. This includes symptoms such as struggling to pay attention, difficulties with organization, forgetfulness, and being easily distracted. At the core of both presentations of ADHD are difficulties with executive function.

             Executive function is a term used to describe a group of skills that enable humans to plan, focus attention, remember, execute tasks, and multitask. While all of us struggle with these skills sometimes, people with ADHD struggle with these issues daily.  When a neurotypical person is given a newly assigned project at work, they typically will jump right in and get to work, moving fairly easily toward the final product. When a person with ADHD is given a new project, they will often feel paralyzed and unsure of where to begin. They struggle to conceptualize how long things will take, what steps are involved, what outcomes may happen, or how to even imagine what the final product will look like.  The overwhelming uncertainties can be debilitating and can make it impossible to even start the task at hand.  As a result, people with ADHD can be branded as lazy, procrastinators, and even incompetent.  Many professionals with ADHD try to hide their struggles and appear "normal" to avoid such labels, even though doing so creates internal stress, anxiety, and fears of their struggles being discovered.

What is important for both neurodivergent people and employers to understand is that in many ways, people who are neurodivergent actually can be some of the most valuable employees and assets a business can have. Studies have repeatedly shown that as a group, neurodivergent people tend to be diligent, loyal, detail-oriented, and creative problem solvers. The fact that they think differently than most other employees allows them to identify issues that typically go unnoticed. Some benefits that neurodivergent employees can bring to their careers are:

·        Attention to detail: Neurodiverse people excel at zeroing in on details that often go overlooked by others. This can mean finding additional information in documents that might otherwise be missed, or noticing patterns in data that were previously unnoticed.

·        Focus: Struggles to focus and avoid distractions are common for employees with ADHD. However, when someone with ADHD is working with a project or subject matter that interests them, they have the tendency to ‘hyperfocus.’ This can translate to them having a highly focused attention on what they’re doing for a long period of time without being distracted by other things happening around them.

·        Creativity: Studies consistently show that neurodivergent people are more creative on average than neurotypical people. When executive function is working at its best it is difficult to slow down, let thoughts wander freely, and really think about the process. Since neurodivergent people have lower executive function, they are more likely to engage in creative problem-solving and thinking outside of the box.

·        Work well under pressure: Neurodivergent people, especially those with ADHD, are used to completing tasks at the last minute because their executive function often doesn’t allow them to start a task until it absolutely has to be done. While this means that these employees won’t often be handing in projects early, it also means that when there is a crisis or a deadline that would make most people feel frantic, neurodivergent people often are calm and collected in those moments and have the ability to work quickly and efficiently.

With each of these benefits, there of course are potential downfalls. To avoid these, employers should be proactive about communicating with neurodivergent employees and providing accommodations to help these employees succeed. While there is no “one size fits all” when it comes to accommodations, implementing and allowing some simple, common things could make a big difference in the performance of neurodivergent employees. Some examples of accommodations include:

·        Flexible working arrangements: Sometimes an office setting is too distracting for neurodivergent people. Allowing employees to work from home or in their optimal environment will allow them to focus better on the work they are doing.

·        Sensory friendly environments: Many neurodivergent people also are prone to sensory overload. Things like background noise from HVAC systems or the brightness of fluorescent lighting can be very distracting. To accommodate this, employers should try to ensure workplaces are sensory friendly by using neutral colors, soft lighting, and ensuring regular maintenance of mechanical systems in the office.

·        Allowing use of headphones to minimize distractions.

·        Providing blocks of uninterrupted work time: Neurodivergent employees often have trouble getting back on track when they are interrupted in the middle of a task. Providing set times for work with no interruptions from coworkers or phone calls allows employees to work more efficiently.

·        Allow use of fidget devices: Using things such as fidget spinners, stress balls, or similar tools allow neurodivergent people to focus the hyperactive areas of their brains on the device so that the rest of their focus can be on their work.

While this list is far from exhaustive, it is a good place to start for employers who want to create a work environment that is welcoming and inclusive of its neurodivergent employees. In a society that is increasingly valuing diversity and a workforce that is increasingly valuing individuality, right now is the time for employers to be intentional about considering neurodiversity in their business plans and recruitment efforts.

 

@Copyright 2022

April e-Update

Tags:  #Diversity  #Equity  #Inclusion  #Neurodiversity  #USFN  ability  bias  disability  hiring  HR  retention 

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Hiring Strategies to Increase Diversity and Inclusion in the Post-COVID World

Posted By USFN, Monday, August 16, 2021

by Victor Kang, Esq.
Rubin Lublin, LLC

USFN Member (AL, GA, MS, TN)

 

As the calendar turned to August 1, 2021, attorneys, servicers, and vendors all were faced with a new reality – GSE moratoria have ended and the new CFPB guidelines allowing foreclosures to proceed will take effect September 1, 2021. The industry has spent the past year-and-a-half navigating a COVID world of staff reductions and treading water. Now, all aspects of the default industry are looking to hire and restaff for the potential increase of work.

This creates a powerful opportunity to embrace policies and practices with diversity, inclusion and equity at the forefront. As the post-COVID world continues to evolve, numerous articles and signs point to a new reality of the workforce – many workers have been successfully working from home and are hesitant to return to the old days of in-office work. Although some functions remain critical to have in-office, many other roles have evolved to where hybrid work schedules or even fully remote work is now possible, meaning your footprint is more flexible than ever and can expand in ways that were not available before.

With a that in mind, here are some helpful links and resources that can help your company reach out to talent pools that might not have been available in the past.

 

1)      Recruit from local colleges and law schools – Reach out to historically black colleges and universities, minority student associations and websites that recruit to colleges directly like www.joinhandshake.com.

2)      Utilize diversity websites that can showcase your enterprise to new and different applicants

a.       www.diversity.com

b.       www.jopwell.com;

c.       https://www.diversityworking.com/

3)      Collaborate with non-profit organizations at a national and local level to increase recruiting opportunities - https://ofm.wa.gov/state-human-resources/workforce-diversity-equity-and-inclusion/diversity-equity-and-inclusion-resources/diversity-organizations-resource-list

4)      Consider using anonymous résumés – to focus on a candidate’s work experience and how it pertains to the job, hiring managers and recruiters have started to remove certain details from résumés such as name, college, address, hobbies, and graduation year. This can help minimize bias and allows the hiring process to be focused more on the candidate’s work experience.

 



5)      Extend your search to cover other candidates that are often overlooked

a.       https://www.recruitdisability.org/

b.       https://www.70millionjobs.com/

c.       https://hirepurpose.com/

d.       https://hireautism.org/

 

Copyright © 2021 USFN. All rights reserved.

 

August 2021 e-Update

 

Tags:  #Diversity  equity  hiring  HR  inclusion 

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Unconscious Bias: Checking Your Blindspot

Posted By USFN, Wednesday, July 21, 2021



by Marcy Ford
Trott Law, P.C.
USFN Member (MI, MN)

Unconscious biases, also known as implicit biases, are the underlying attitudes and stereotypes that people unconsciously attribute to another person or group of people that affect how they understand and engage with a person or group. Unconscious bias is different than structural or system racism, but it is just as damaging in discriminating against a person or group. It may be even more damaging when you consider that unconscious bias is hard to prove, difficult to measure, and many people are unwilling to acknowledge that they have a bias.

Just like a lawyer (that may be a bias!), I need to deliver a waiver clause. I am a white, middle-aged woman writing an article about a topic which is important to me, but one where I am absolutely part of the problem. I have biases, some that I acknowledge and am okay with, such as my bias in believing that Michigan Wolverine fans are far superior to Ohio State Fans.  I have some biases that I acknowledge, and I am working on, and some that I am not even aware of – at least until one of my children points out that I have put my foot in it. While later in my life than I would wish, I have been working for about two years with a small group to actively become aware of my biases, take ownership of them, and then work to change those that impact my work, my social network, my relationships, and all those that happen to be part of all of those groups. It is a work in progress that I expect will never end because these biases are ingrained, built over several generations, passed down like grandma’s pierogi recipe, and rarely acknowledged or discussed.

While unconscious bias in your personal life may lead to a less interesting existence, unconscious bias in the workplace robs worthy individuals of opportunity, decreases the diversity and richness of the work environment, and may result in decreased revenue where the marketplace demands not just equality, but equity in the ranks and in leadership.  If, as a business owner, I do not acknowledge and eliminate my unconscious bias there will be a direct impact on both hiring and retention. When looking for outstanding candidates to become associate attorneys and/or future partners and I look only to my former university, which is predominately white, get recommendations from my friends, who are predominately white, and advertise in a newspaper whose readership is mostly suburban, I have engaged in a form of unconscious bias known as affinity bias.

I make the presumption that because a candidate has similar background and experiences as me and knows people, I know that they will fit into the organizational culture and do a great job. By my unconscious biases I have eliminated other qualified candidates from even applying for this position - others that would add diversity, bring different ideas and experiences to the table, and be perhaps even better prepared for the difficult work we do.  The seemingly innocent decisions that were made on where to find candidates eliminated almost any opportunity to draw a diverse candidate pool, let alone hire someone who looks and thinks different than I do. Likewise, when looking at retention of a diverse workforce we must consider what factors we are utilizing for promotion and leadership opportunity. Are employees being mentored by individuals who value the skills and experience that the diverse employee/attorney brings to the firm? Have we allowed employees the ability to structure their schedule such that they can participate in special projects, social engagement opportunities, and networking? For example, parents, especially single parents, may not be able to participate in early morning or evening activities. If we schedule the majority of activities that foster leadership development during those times, we will have limited the growth and contribution of those employees and likely find that they will quickly be looking for another employer who will better foster their individual development.

There are many common conscious and unconscious biases in the workplace. Ageism, racism, gender bias, beauty bias, and name bias, are a few unconscious biases to be aware of and actively work to correct. In an interview, it would be prohibited for the interviewer to eliminate a prospect because the applicant is black or brown. But frequently a first or last name on a resume can at least suggest that the candidate is of a specific racial or ethnic group. Is that person less likely to even be granted an interview, thus eliminating opportunities for career advancement, economic security, and family stability?  The answer is yes. Some studies suggest that white names received 50% more callbacks for interviews than African American names and that Asian names were around 30% less likely to get a callback. 

Eliminating unconscious bias takes work. The first step is to acknowledge that we all have these biases.  Step two is to accept that the biases have a mostly negative impact on the person or group that is being assigned the stigma associated with the bias and therefore it is important to eliminate the unconscious biases.  Step three is to begin working towards the elimination of the bias. They cannot and should not be ignored. In the workplace examples above, the employer could activity solicit resumes from diverse colleges and universities, such as a historically black colleges and university, and not rely on referrals from personal relationships with people of similar characteristics.  Additionally, to eliminate name and personal identity bias applicant applications could be scrubbed of personal information through a numbering system or a third-party unbiased person.

Recognizing and eliminating implicit bias in the workplace is work, but it is necessary work.  To learn about some of your own biases I encourage you to take the Harvard Implicit Association Test (IAT) at implicit.harvard.edu.  It is possible you won’t like the outcome, but if we, both individually and as a society, do not recognize the damage of implicit bias and start with ourselves, we will never effectuate lasting change.

 

Copyright © 2021 USFN. All rights reserved.

 

Summer 2021 USFN Report

 

Tags:  ability  bias  hiring  HR 

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Accepting Differences in Order to Advocate for Others

Posted By USFN, Monday, October 21, 2019
Updated: Tuesday, October 15, 2019

Introduction by
Sally Garrison, Esq.
The Mortgage Law Firm, PLLC
USFN Member (AZ, CA, HI, OK, OR, WA)

Interview by
Jorge Rios-Jimenez
BDF Law Group
USFN Member (TX, GA, CO, CA, NV and AZ)

Diversity and inclusion are the watchwords of modern business. In addition to being equitable and just, there are compelling business reasons for promoting diversity and inclusion. In a rapidly changing and increasingly challenging environment, businesses must be adaptable. A diverse and inclusive workforce reduces turnover, provides stability, and fosters innovative problem solving through different perspectives to see opportunities and pitfalls that could otherwise be overlooked. USFN has established a new Diversity and Inclusion Committee dedicated to providing education and programming on this critical, and often misunderstood, area.

The first program sponsored by this committee was featured at the USFNdustry Forum in Nashville, Tennessee in June. Jessica Pettitt, M.Ed., CSP, author, comedian, and nationally recognized speaker, spoke to the attendees about being “Good Enough Now,” pushing everyone to start having the difficult conversations. In taking those risks, leaders establish a corporate mindset of learning and the habit of building diversity and inclusion over time. She challenges business leaders to take an honest inventory and move from abstract aspirations to action-based leadership. Jessica made her case in her signature voice: insight wrapped in humor. The audience was inspired, energized, and ready to start the conversation.

For those who were not able to be there, Diversity and Inclusion Committee member Jorge Rios-Jimenez interviewed Jessica to give our readers a sample of what we learned at the Forum.

How do you effectively gain buy-in from participants/employers to educate them on building welcoming and productive teams?
You can't. This is a hard answer to give and it is a typical question I get asked. I, nor you, nor anybody can make anyone do anything. You just have to work with those that are interested, even if that means doing this important work all alone as you can. These small gestures set an example for others that this work matters and is your best recruitment tool. There is a TON of research about increasing profits, talent retention, diverse recruitment, and the like and the positive effects (and affects) of diversity work that builds welcoming and productive teams and none of this is motivation for everyone to buy in. More research isn't the answer. Trying to try to set an example for work matters is all that is left to be effective. Along the way, others will feel more welcomed and become more productive.

Diversity and inclusion has been a hot topic for some time, but as of recently there seems to be more traction in expanding our awareness. Inevitably, some organizations have tried to work on this but have missed the mark. What would you recommend as something to avoid in starting these efforts?
I would avoid several things. First - a lot of organizations create metrics, like "increase diversity by 10%," without knowing what the current diversity is or even the organization's definition of diversity. There also isn't a functional timeline associated with this goal so it can never fail, nor can it ever be done. Second - trying to do diversity and inclusion work without any form of measurements. Painting a mural and having a "mandatory fun" potluck won’t solve problems without a measured plan to note current status, progress, as well as a process to respond to issues gathered. Organizations often ask for input and then do nothing with it. This feels even worse than never being asked in the first place. Third - don't set someone or a small group of interested people up to fail. Organizations often respond to the need for Diversity, Equity, and Inclusion (DEI) work by creating a committee or an affinity group, or maybe even hiring a staff position and then give these tapped resources the responsibility to do DEI work with no resources, budgets, or institutionalized support. The organization leaders can check a box and it looks like these folks just aren't successful. Lastly - thinking that Diversity, Equity, and Inclusion work has a finish line. This work is never done. It can't be boiled down into a worksheet and is about a holistic cultural shift.

In your experience, what is the biggest challenge in implementing diversity and inclusion in an organization?
The biggest challenge is all players recognizing that a problem doesn't have to be experience for it to matter to someone else. We all have VERY different lived experiences and we must accept these differences without getting defensive and accept them as truth and do something about them until we find ourselves advocating for others before we are even told of a concern.

What would you say has been your greatest accomplishment in guiding others to stand up and take action?
Laughter is the best community builder as well as an equalizer so that we can work together with one another, heal wounds, decrease ignorance, and increase the connections with one another both in and outside of the office.

What are common misunderstandings people have with regards to diversity and inclusion?
That the work needs to be done by someone else. This work must be a part of every person's life in as many ways as possible from all of our privileged and marginalized identities and experiences. There will always be more elements to learn about ourselves and that is our responsibility and not that of those targeted, excluded, or feeling left out.

What advice do you offer to avoid unconscious bias?
There is no way to avoid unconscious bias. We can only work to become more conscious of our unconscious positive and negative bias.

 

Copyright © 2019 USFN. All rights reserved.

 

Fall USFN Report

 

Tags:  bias  hiring  HR  mentoring  retention 

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