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With each day, artificial intelligence ("AI") becomes more embedded into the fabric of our society. The number of decisions we make incorporating AI has increased exponentially in recent years. People use AI to help find a physician or diagnose an illness, discover new recipes and meal prep, plan vacations, and so much more. What happens when the very systems designed to optimize efficiency in our lives also have the potential to cause real harm? This boosted dependence on AI prompts a closer evaluation of the unintended consequences that occur when biased data impacts automated decision-making.
AI bias can be harmful because it amplifies issues of inequality instead of resolving them.1 Many AI systems review past events and look for patterns, and this creates a serious problem when the past is filled with historic injustices and discrimination. Thus, these AI systems often continue to perpetuate unfair outcomes in new ways that are harder to identify.
AI bias is notably problematic in areas like hiring, criminal justice, and lending as it further hinders people who are already disadvantaged and treated unfairly by society. AI looks at what has happened or what decisions have previously been made and makes current recommendations for what should happen at present.2 When companies are hiring, they often use AI to help screen thousands of resumes and applications. Based on previous hiring practices, AI tends to select applicants who resemble the people the company has hired before. Using this method, women and people of color might not get hired.3 This unfair practice is not an accurate indicator of who is most qualified, nor does it account for additional factors when decision-makers try to reconcile past injustices in modern hiring practices.4
Facial recognition technology is another avenue where bias shows up. These AI systems have flaws that create errors when attempting to recognize women and people of color. This can cause unnecessary security concerns leading to the denial of service at places like banks or when applying for a rental application where facial recognition is necessary to confirm a person’s identity.
Another concern is that oftentimes people rely fully on AI tools, believing AI is always truthful, accurate, and fair. This means there is minimal fact checking of AI systems. Without intentional vetting, human monitoring, and systems designed to detect and correct their own biases, AI risks embedding historic prejudices into decision-making processes at scale — causing real-world harm.
Even prior to its impact on real-world outcomes, bias in AI can manifest in different phases of production: data collection, data labeling, model training, and deployment.5 AI bias is not formed spontaneously and generally originates in the data collection process. AI algorithms learn through the process of inputting data, and when the data does not represent a diverse demographic of individuals, any AI outputs will reflect those biases.6
The introduction of bias can also occur when labeling the AI training data into subsets. Different human annotators often interpret the same data in multiple ways based on their varying lived experiences.7 If data categories are labeled subjectively, the resulting outcome can exhibit personal and cultural biases. When model training and developing, AI systems often reflect historical injustices because these AI tools are often trained on large collections of online texts and images, essentially real-world data containing patterns of inequality. This causes AI models to inherit cultural biases that mirror discriminatory practices such as racism, sexism, gender stereotyping, and ableism.8
In deployment, biases in AI content emerge in different ways such as exclusionary AI-generated images and inaccurate summaries of historic events, even if the bias seemingly did not appear in training.9 For example, the lack of diversity in fields such as computer science or computer engineering promote the practice of current AI hiring tools trained based on previous hiring data to favor white male applicants over Black female applicants, especially when the historical dataset reflects gender and racial imbalances in leadership roles. Additionally, many facial recognition software tends to perform poorly on darker skin tones due to the underrepresentation of subjects in the AI training data. These biases can result in discriminatory consequences in employment, lending, policing, and criminal justice, reinforcing systemic disparities rather than mitigating them.10
How does one ensure biases in AI are limited throughout the various stages? There are several strategies AI developers can utilize to mitigate generative bias in AI tools. This includes ensuring there is thorough documentation of the AI data generation process and confirming the AI input data used resembles reality as much as possible by consistently measuring synthetic data against actual datasets.11 Another practice is maintaining traceability by documenting data sources and making modifications to correct errors or biases.12 Further, it is important to incorporate a wide variety of individuals from different demographics and cultures in the AI input to enhance inclusivity in AI outputs.13
It is equally important to involve human experts to monitor, detect, and mitigate bias. Finally, AI developers must implement periodic monitoring schedules to recognize bias and minimize those biases by adjusting the data so existing biases are not fortified.14 As long as AI developers and consumers remain diligent in identifying bias and working to eliminate bias, the general public can collectively minimize the risk of perpetuating injustice and discrimination.
2 Smith, Genevieve, and Ishita Rustagi. Mitigating Bias in Artificial Intelligence: An Equity Fluent Leadership Playbook. Center for Equity, Gender and Leadership, University of California, Berkeley Haas School of Business, July 2020. https://haas.berkeley.edu/wp-content/uploads/UCB_Playbook_R10_V2_spreads2.pdf
14Id. Smith, Genevieve, and Ishita Rustagi. Mitigating Bias in Artificial Intelligence: An Equity Fluent Leadership Playbook. Center for Equity, Gender and Leadership, University of California, Berkeley Haas School of Business, July 2020. https://haas.berkeley.edu/wp-content/uploads/UCB_Playbook_R10_V2_spreads2.pdf
USFN Member (AL,
CA, CT, FL, GA, IL, KY, MS, NV, NJ, NY, OH, OR, TX, WA)
One thing the pandemic brought to light for me, and my
husband, was the unknown of the future. I don’t mean reading the tea leaves or
anything like that. As the only two in both of our families who could work
remotely, we became the primary caregivers for our mothers, literally
overnight. Both our mothers have underlying health issues, requiring us to be
very cautious. This led to a bigger question, what do we do to prepare for our
own future? With no kids of our own, who will be there to take care of us in
our Golden Years?
This sparked a series of conversations with friends in
similar circumstances, specifically those in the LGBTQ+ community, and the
topic took on a life of its own. We have friends that are single with no family
left, friends that have young children with special needs, and some friends who
haven’t even stopped to evaluate their current situation. Either way, these
discussions led to some detailed research, and hopefully, our findings can help
others facing comparable challenges.
So, you have no kids to put you in the nursing home? This
covers a lot of my friends, not just those in the LGBTQ+ arena, but many that
simply chose not to have children. My gay friends came up with the idea of
investing in a LGBTQ+ nursing home, think “Golden Girls” merged with a cruise
ship feel. Sounds fun, but probably not practical. For us personally, we made
the decision not to have kids because of the cost of surrogacy, and we felt our
work travel schedules at the time were not conducive to raising a kid. The
truth is that many barriers stood in our way. The legal and political landscape
of the time didn’t support same-sex marriage, same-sex adoption, or foster
care. Cost for surrogacy, adoption, and IVF treatments are outrageous for
anyone, not just those in the LGBTQ+ community. Like many, both gay or
straight, we made the decision at the time that was right for us.
So, here are some thoughts. First, save, save, save. If you
don’t have a 401K, get one. If you can qualify for an IRA or Roth IRA, do it.
If you are about to turn 50, like me, make sure you take advantage of the catch-up
option in your 401K. If your company offers a Health Saving Account, use it. If
you are one of the millions of Americans who live paycheck to paycheck, or are
in a heap of credit card debt, work with a financial advisor or community
organization to create a budget. The rule is always to pay yourself first.Working in the financial services market, it
is important to focus on the financial stability of our futures. There are many
resources provided by banks, financial institutions, and community organizations,
and many are even free. Software for personal finance and budgeting, such as NerdWallet,
Quicken, Mint, GnuCash, AceMoney Lite, Personal Capital, and Buddi, are just a
few options to consider as well.
Second, investigate long-term care insurance. This option
can be costly, depending on when you start the process, and costs can vary
depending on possible health screening. Ask your HR group if your company
benefits include access to any insurance brokers. Many providers offer some
form of cash benefit to be paid out to a beneficiary upon death, or even a cash
out option, but the cash out options can have a hefty penalty. These policies
help cover costs for assisted living and health benefits that are usually very
high as you age. Currently, assisted living or memory care in the Dallas-Fort
Worth area, for example, can run between $4,000 – $6,000/month. Some retirement
communities offer a buy-in based on your financial situation, like buying a
home to get into the community; but many are arranged to accommodate you as
your health care needs change, starting with independent living, then assisted,
nursing, and hospice care.
If you are one of the 20.9 million families with members who
have disabilities or special needs, you are aware of the challenges ahead - like
costs to prepare for the future if something were to happen to you. It is
always key to talk to family about the unknown. Work with an attorney to
prepare a will or trust and make each member of the family aware of your wishes.
For those in a relationship but not married, you should ensure you have forms
for domestic partnership, HIPPAA, hospital visitations, and beneficiary
choices. Again, focus on financial security. Talk to other family members about
their roles in care giving for your loved ones. Be prepared by looking for
appropriate facilities near the family, even if it is only to gather
information about costs and services offered.
Most importantly, and this goes for any situation, have a
path forward. There is less burden on your family when they know your wishes, where
to find your documentation, and have a map to follow. If you don’t have a will
on the back of a bar napkin or tattooed on your arm, please prepare one. Many
of the firms in our space have access to someone who can help if you prefer to
have a live attorney guide you. It can cost anywhere from $100-$1,000 for the
basics. This could also become a new benefit that your company offers its
employees. If cost is a concern, using free sites, which is always an option
and will guide you through the process.
I must leave you with a funny story. We were on a cruise,
and the captain told us about a woman who lived on the ships, having traveled
with the cruise line for years. The woman would sail from one port to another,
and then switch ships for the next cruise. When questioned, she told the
captain, “Why would I not? I have the best views each day, the best selection and
variety of foods, a 24-hour doctor and health care, and I get to meet new
people every day. It is also cheaper than my past house payments.”Needless to say, this woman is my hero!!
So, what is your takeaway from this rant? Be prepared. Save,
save, save. Talk to your person or persons.None of us know what the future holds or how much time we have. Do not wait,
start today.
USFN Member (AK,
CA, FL, GA, HI, ID, NY, OR, UT, WA)
When I was younger, I was a runner and competed in sprints
and relays in school. My favorite races were the relays. The hand off of the
relay bar is the most important part of the race. It involves keeping up with
the speed and pace of the runner before or after you and timing the handoff
just right. What I really love about relay races is that you have to work as a
team and each runner is dependent on the other to succeed.
When I joined USFN’s Diversity & Inclusion group, we
were a smaller group of members with the idea and hope to educate our fellow
members. Each member of our section is as valuable as each member of the relay
race. While we don’t all run at the same speed, the passion and dedication to
our mission is the same: education, enlightenment, and action. Our wee group
grew into a larger group, and we eventually became an official section! We
renamed the section, Diversity, Equity & Inclusion (DEI), and Sally
Garrison has led us since its creation. I took over the role of Vice Chair in
2021 and have been working hard to be worthy of taking over from Sally as she
vacates her seat this year.
I can honestly say that while our mission is to provide
information and to help educate our colleagues, I realized that I personally
had a lot to learn about DEI. I struggled a little with some of the new
terminology and had to restructure my thinking about biases. But this is what our
section is all about, right? We aim to educate, enlighten, and take action.
While our society is being saturated with all things related to DEI, it’s easy
to become overwhelmed by the abundance of information, however it’s more
important now than ever to keep the momentum going.
Over the next few years, I plan to lead our group forward as
we navigate through new and expanding topics which are born from increased
awareness and discussion. I still have a lot to learn, but couldn’t be happier
knowing that the members of this section are passionate and dedicated to our
mission. As Nelson Mandela once said, “Education is the most powerful weapon
which you can use to change the world.”