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On Thursday, December 11, 2025, the Federal Housing Administration (FHA) issued a waiver of certain language in section III.A.2.d.ii(A) of the Single Family Housing Policy Handbook 4000.1 (Handbook 4000.1). The waived language was introduced in Mortgagee Letter (ML) 2025-06, Updates to Servicing, Loss Mitigation, and Claims. That ML was updated and replaced by ML 2025-12, Tightening and Expediting Implementation of the New Permanent Loss Mitigation Options, which became effective on October 1, 2025.
The provision that has now been waived affected how partial payments are applied to mortgages in default and how the date of default is determined. Specifically, the language could be interpreted to require the date of default to remain unchanged even when sufficient partial payments were received to satisfy a full monthly payment. This interpretation caused confusion for mortgagees attempting to comply with FHA requirements.
FHA determined that the language in ML 2025-12 could be read as inconsistent with the Department of Housing and Urban Development’s (HUD’s) regulations at 24 CFR § 203.331, which explains how to calculate the date of default, and 24 CFR § 203.556, which governs the return of partial payments. As a result, HUD will not enforce compliance with the provision that has now been waived, and mortgagees should service mortgages as though the waived provision had never been in effect.
FHA has updated its Extensions and Variances Automated Requests System (EVARS) to align with this waiver. Mortgagees may consider EVARS denials prior to December 15, 2025, for the extension of time to initiate foreclosure related to advancing the date of default approved.
FHA believes this waiver enhances clarity and consistency in FHA’s default-related servicing requirements. FHA encourages borrowers to make payments to bring their mortgages current and avoid foreclosure; therefore, it is important that payments made on defaulted mortgages, including partial payments, allow the date of default to advance. This helps ensure the continued stability of the Mutual Mortgage Insurance Fund (MMIF).
Interested parties are encouraged to review the Handbook 4000.1 waiver of date of default language in section III.A.2.d.ii(A) “Application of Partial Payments Totaling a Full Monthly Payment under Partial Payments for Mortgages in Default”.
Posted By USFN,
Friday, December 12, 2025
Updated: Wednesday, December 10, 2025
USFN, a trade organization representing America’s mortgage banking attorneys, is pleased to announce Aristocrat Process Serving, LLC as one of its newest associate members. Aristocrat Process Serving is a nationwide provider of legal support services specializing in process serving, e-filing, and document retrieval.
“We are delighted to diversify our associate member base and welcome Aristocrat Process Serving as a new associate member,” said Pamela L. Donahoo, CAE, USFN CEO. “Applying for USFN associate membership is an extensive application process. It is organizations like Aristocrat Process Serving, who have demonstrated success and ongoing support of the industry that ultimately become members of USFN - America’s Mortgage Banking Attorneys.”
Chey Vaughan, Director of Marketing at Aristocrat Process Serving, LLC, says “Joining USFN allows Aristocrat to connect with industry leaders and further our commitment to excellence, compliance, and client-focused service.”
USFN is dedicated to fostering industry collaboration, promoting best practices, and providing resources to its members and their network of service providers. USFN provides a platform for industry professionals to network, share knowledge, and stay informed in an ever-changing landscape. USFN associate members meet the highest industry standards in their fields, participate in mortgage finance industry organizations, as well as actively participate as speakers and writers for USFN events and publications. Learn more about USFN’s newest associate member Aristocrat Process Serving, LLC at servingprocess.com.
USFN Member (AL, CA, CT, FL, GA,
IL, KY, MS, NV, NJ, NY, OH, OR, PA, TX, WA)
The
Connecticut Appellate Court recently issued its long-awaited decision in U.S.
Bank N.A. v. Israel Melcon, et al (234 Conn. App. 667). The factual
situation giving rise to Melcon was an issue of first impression for the
Connecticut courts and had the possibility to redefine Connecticut foreclosure
judgment procedure.
As the
reader may be aware, under Connecticut’s Strict Foreclosure process, the court
enters a judgment, selects dates that act as the last chance of a borrower and
subsequent encumbrancers to resolve the action (called the Law Day or Law Days),
and title vests automatically in the foreclosing Plaintiff the following business
day. Significant litigation has occurred over the years regarding this process
and various court rules, particularly timelines to appeal either the
foreclosure judgment or court action on later requests to postpone a vesting.
This gave rise to what is now known
as the “three-strike-rule,” which provides that after denial of two extension
requests, there is no further appeal periods without specific action by the movant. In practice, this leads courts to automatically extend a vesting,
even on the denial of the first and second motion, as title cannot vest during
an appeal period.
Melcon asked the question
“What happens when the court doesn’t?”
In Melcon, judgment entered on August 29, 2022, with title to vest May 3, 2023
(after various delays). On May 1, 2023, defendants moved to extend, which the
court denied that day; without extending the Law Days or issuing an articulation
explaining its reasoning. After subsequent motion practice, the trial court
took the position that the Law Days were tolled, and that while title did not
vest on May 3, 2023, due to the appeal period from the denial, it later vested
on May 24, 2023. In so doing, the trial court attempted to create a new way of
handling denied Motions and to not need to specify the new Law Days. The trial
court felt that, under a tolling theory, title had vested absolutely, that it
was stripped of jurisdiction, and defendants had no further recourse. They
appealed.
The Appellate Court ordered
further articulation from the trial court, which laid out the trial court’s
novel tolling theory. Argument was held on January 15, 2025. Over the following
eight months, the Appellate Court occasionally dropped the briefest mention in
other decisions, using the word tolling (which to this point, was not part of
Connecticut foreclosure jargon). Ultimately the decision was released on August
26, 2025, and the trial court was found to have erred.
Central to the Appellate Court
decision was the concept of notice. The Appellate Court was challenged by the
idea of an automatic tolling resulting in parties, especially unsophisticated
homeowners, not knowing the exact date of their Law Day and when vesting would
occur. The Appellate Court left open the door for the possibility of later
changes to the rules that permitted automatic reset with a footnote that “We
observe that the Rules Committee of the Superior Court remains free to amend
the text of the relevant rules as it deems appropriate” but focused most of its
attention on the equitable nature of foreclosures and the need to ensure notice
and transparency.
Ultimately, the Appellate Court
landed on the soundbite that “We cannot endorse any result that permits a law
day to pass silently” and remanded the matter to the trial court for further
proceedings. While this effectively killed the tolling theory as used by the
trial court, it asked important procedural questions that will likely find
foothold in other cases in the future.
From a Connecticut practitioner
perspective, the reliance on proper notice as the tipping point for the
Appellate Court cannot be understated. For those trial courts that separate
action on the motion and the new Law Days, or those courts where the notice of
the new dates are delayed, Melcon presents a chilling warning. For those
attorneys who see a judge deny a postponement request and choose not to set new
dates, Melcon is a call to action to have a date set as
soon as possible, and proper notice sent.
On September 25, USFN hosted a webinar exploring how technology is reshaping the default mortgage servicing landscape. USFNgage: Tech-Driven Transformation: Innovations in the Default Mortgage Industry highlighted how artificial intelligence (“AI”), automation,
cybersecurity, and workflow platforms are transforming compliance, operations, and borrower engagement across the industry.
The discussion was moderated by Ben Paden of Doyle & Fouty, P.C., and featured a panel of distinguished industry leaders: Amy Neumann, CMG Financial Inc.; Mike Merritt, BOK Financial; Brian Nicholas, McCalla Raymer Liebert Pierce LLP; and Erica Fujimoto,
Affinity Consulting Group.
The discussion began with an overview and opening remarks from Paden. Attendees were then divided into four breakout rooms, each group tackling a distinct aspect of technological innovation in mortgage default servicing: Current Tech Landscape and Default Mortgage Servicing, Artificial Intelligence and Default Mortgage
Operations, Cybersecurity and Data Protection in Default Servicing, and Productivity Tools and Workflow Optimization.
Following 30 minutes of group discussion in the breakout rooms, participants reconvened for a panel-led summary of key insights and takeaways from the respective sessions.
The Current Tech Landscape:
Integration and Reinvention
Amy Neumann opened the post-breakout session by summarizing challenges with the current technology stack. She stated that many people are drowning in tools, from Teams to Outlook to proprietary case management systems, client systems, and many more.
The panel noted that while innovation continues to advance rapidly, many servicers and firms still struggle with fragmented systems and incompatible tools. Because of the numerous tools, many of which may not be adopted by an organization, Neumann explained
that “[s]ometimes you have to go back to the beginning and rebuild from scratch to stay current,” emphasizing that integration remains a major obstacle.
Neumann pointed to AI-driven quality control as one of the most promising areas for improvement, offering a “second check” to catch compliance or process errors earlier. She also discussed legislative flexibility and technology gaps, urging servicers
to be proactive in anticipating changes rather than reacting to them. Her summary of the discussion suggested that modernization offers many efficiencies and opportunities but often requires both technological and organizational reinvention to move
forward.
Artificial Intelligence in
Default Operations: Promise and Growing Pains
Mike Merritt reported that AI adoption has accelerated dramatically since 2024, noting that “most companies are now using AI in some form.” The breakout session discussed the question of vendor use — when and how third-party vendors can responsibly deploy
AI tools on behalf of servicers. Merritt stressed that this depends heavily on risk management and regulatory oversight, both of which remain in the early stages at the state level. In the meantime, the use of AI tools depends on the client and their
risk appetite.
He highlighted internal AI use cases, such as automated document generation, policy management, and data organization — tools that streamline processes without exposing sensitive borrower information. However, as adoption spreads, clear communication
and explainability become increasingly difficult. Merritt explained that as usage increases, the messaging gets harder, noting that organizations must balance innovation with accountability. He also emphasized that protecting data and infrastructure
is critical, and a servicer or vendor must know how its tools are built and how the respective AI models learn.
Cybersecurity and Data
Protection: The Human Factor
Brian Nicholas, speaking for the cybersecurity breakout group, framed his discussion around a fundamental question: “Where is the data?” The group identified that one of the biggest threats lies not in external hacking but in unauthorized AI use and third-party
vendor breaches. With new AI systems emerging constantly, firms must focus on employee education and vendor oversight to mitigate risks.
Nicholas emphasized that firms often have limited technical recourse after a breach, underscoring the need to reevaluate vendor relationships and data-sharing practices; for instance, questioning whether a full Social Security number is truly needed when
a unique identifier could suffice. The session also discussed data retention policies, onshore vs. offshore storage, and evolving phishing techniques.
“The bad actors are using AI too,” Nicholas warned, highlighting that humans remain the weakest link in cybersecurity defenses.
Productivity and Workflow
Optimization: The Human-Tech Balance
Closing out the session, Erica Fujimoto summarized her group’s discussion on workflow tools and productivity. She noted that most law firms and servicers rely heavily on Outlook and Microsoft Teams for communication and CRM management. While these tools
are powerful, they can also become overwhelming. “Teams tends to get noisy, there’s a constant false sense of urgency,” she observed.
Fujimoto encouraged organizations to leverage AI assistants such as Copilot to help prioritize tasks and reduce digital clutter. Those tasks could include quoting fees and costs; calculating bidding instructions; automating document pulls for claims process;
completing claims, etc. She recommended using Copilot to read emails and summarize the prior week.
Her group also discussed e-signature and automation opportunities, noting that many firms still rely on “wet ink” signatures and manual processes. The breakout participants also discussed using AI for KPI dashboards and real-time monitoring, noting that
such systems could tell users in real time what’s on fire and making daily metrics easier to monitor.
This session’s discussion led to the conclusion that intentional technology adoption, driven by management buy-in and user comfort, is essential. Leadership must be comfortable with the tools, otherwise implementation will always lag.
The USFNgage webinar offered a timely reminder that while technology is transforming the default mortgage servicing industry, the key to success lies in strategic, informed adoption. From AI integration to cybersecurity vigilance and productivity optimization,
each panelist stressed that innovation must be balanced with risk management, education, and adaptability. For mortgage servicers, lenders, and attorneys alike, that future is already taking shape, driven by data, guided by experience, and safeguarded
by the weakest link: vigilant users.
Join the next USFNgage on Thursday, Dec. 4, for a peer-driven discussion on Leading through Change: Building Resilient Leadership that Inspires & Perseveres. To learn more or to register for the complimentary webinar, visit https://www.usfnevents.org/usfngage.html.
On September 16, 2025, USFN held an installment of its
briefing series focusing on various emerging topics in the REO/Eviction sphere
of the default industry. Both new and seasoned professionals gained valuable
knowledge from the panel, which focused on national and state-based themes. The
goal of the session, titled “REO/Eviction Refresher & Hot Topics Under a
New Administration,” was to touch on the fundamentals of this practice area and
enlighten attendees on current issues affecting post-sale processes nationwide.
Roy A. Diaz (Diaz | Anselmo) moderated the panel. He
was joined by panelists Joe Hawk (Walentine O’Toole, LLP), Stuart Gordon
(McCalla Raymer Leibert Pierce, LLP), and William R. Jarrell (Aldridge Pite,
LLP). All of the panelists brought an abundance of knowledge and information to
the virtual briefing space and created a plethora of opportunities for future
in-depth discussions regarding the evolving post-sale landscape.
The panel kicked off with a discussion of legislative
efforts aimed at squatters in REO properties. Legislatures across the country
have passed new laws detailing expedited procedures for removing squatters from
properties, which is welcome news when it comes to handling REO portfolios.
Many of the new laws went into effect in July of 2025. Traditionally, laws
throughout the nation have favored squatters. However, the presence of
squatters blocks vacant properties from being marketed, sold, or rented in a timely
fashion. Lawmakers have taken note of the delays that occur as a result of
squatters, with worsening housing supply shortages in a constrained market
bringing some of these issues to the forefront.
Vexatious Litigants are another area of recent
legislative concern on which the panel focused. Repeated baseless filings by
borrowers and related parties continue to delay closings and evictions in the
months after a foreclosure sale. A handful of states have recently explored
passing litigation to curb the problems brought on by such litigants, including
the unnecessary delays and great expenses of handling lawsuits and
counter-claims brought by these individuals. While only a few states have
passed legislation so far, including California, Illinois, and Nevada, other
legislatures are working through proposed legislation on this topic, which
could serve to curb the frivolous motions, delays, and abusive tactics of
vexatious litigants nationwide.
In order to effectively handle post-sale matters, the
panel turned to a refresher of the REO and Eviction processes, focusing on
post-pandemic trends and emerging compliance considerations under the new presidential
administration. This discussion was well-tailored to professionals of varying
experience levels, as the panel touched on the basics of what happens
post-foreclosure sale and the myriad of issues that could arise at each step in
the process, especially as there are lingering backlogs from pandemic and new
tenant protection statutes that have been passed in many jurisdictions. The
panel also addressed the evolving landscapes of the CFPB, HUD, Veterans
Affairs, and the USDA, opining on what lies ahead for the agencies for the
remainder of 2025 and into 2026.
Finally, the panel shed light on issues that arise
with third party vendors assisting with REO properties and recommended best
practices for their use. The panel highlighted the need for strong indemnity
provisions and to ensure that vendors understand state specific limits – as a
one-size-fits-all 50-state approach is often ineffective when it comes to
post-sale matters.
As the panel noted, “[t]he REO and
eviction space is being reshaped by policy, politics, and public sentiment.”
Proactive strategies, good legal foresight, and staying well-informed of
developments in this area of law are the keys to success in managing REO
portfolios in the months and years to come. USFN continues to
provide vital educational resources to help the industry meet these challenges.
For more on upcoming briefings, compliance events, and digital tools—including
the USFN
Source platform—visit usfnevents.org or explore
the member directory to
connect with experts in this space.
[NRH, TX | NOV. 5, 2025] USFN, a trade organization representing America’s mortgage banking attorneys, is pleased to announce the addition of HCA.LAW as a law firm member. HCA.LAW has its offices in Baton Rouge, LA.
“It is law firm members like HCA.LAW that exemplify the ideals of USFN, and we are excited to welcome them to the USFN family,” said Pamela L. Donahoo, CAE, USFN CEO. “Applying for membership is an extensive application process and it is those firms who demonstrate a commitment to excellence and best practices within the industry, that ultimately become members of USFN - America’s Mortgage Banking Attorneys.”
Honored to announce the firm’s acceptance as a member of USFN, Herschel C. Adcock, Jr., President and Owner of HCA.LAW, said, “Our firm has long respected the leadership and standards of excellence exemplified by USFN and looks forward to actively contributing to its mission of promoting best practices within the mortgage default servicing industry.”
Adcock added, “In discussions with our clients, their feedback was unanimous: USFN is regarded as an organization of exceptional integrity and professionalism. We are proud to join an association whose reputation aligns so closely with our own commitment to quality, compliance, and service, and we look forward to advancing the shared goals of the network and its members.”
USFN is dedicated to fostering industry collaboration, promoting best practices, and providing resources to its members and their network of service providers. USFN offers a platform for industry professionals to connect, share knowledge, and stay informed in an ever-changing landscape. As a USFN member, HCA.LAW will actively engage in discussions on emerging industry trends and contribute to the collective knowledge of the organization’s membership. USFN members stand among the industry’s most accomplished professionals, united by a shared commitment to excellence. Learn more about USFN’s newest member at HCA.LAW.
About USFN
USFN is a national, nonprofit trade association representing America’s leading mortgage banking attorneys for over 35 years. With its robust educational offerings and reference publications, along with stringent qualifications for membership, USFN remains the premier, go-to organization for creditors’ rights legal services providers serving the mortgage banking industry. Learn more about the organization at usfn.org.
USFN submitted a formal comment in response to the Middle
District of North Carolina’s proposed Model Chapter 13 Plan § 8.3 and Local
Rule 4001-1(e). The proposed plan and rule if enacted could also expose
mortgage servicers to significant legal risk both within North Carolina and
across the country.
I. Legislative Overreach: A Challenge to Federal Law and
Judicial Authority
At the heart of USFN’s concern is the improper expansion of
local judicial authority. Under Federal Rule of Bankruptcy Procedure 9029,
local courts may only establish rules governing “practice and procedure.”
However, USFN argues that the Middle District’s proposals do much more: They
effectively legislate new substantive rights and obligations for mortgage
creditors, infringing upon the role of Congress and federal regulatory agencies
such as the CFPB.
In support of its position, USFN points to In re
Klemkowski, 664 B.R. 681 (Bankr. D. Md. 2024), in which the court declined
to mandate that servicers provide online account access to debtors in Chapter
13. The court explicitly acknowledged that any requirement of that nature must
come from Congress or a regulatory agency — not the judiciary.
Yet, Section 8.3(d) of the proposed model plan states:
“The Holder shall send to the
Debtor a Periodic Monthly Statement, each month, either by mail or
electronically as requested by the debtor.”
This requirement, USFN notes, directly conflicts with 12
C.F.R. § 1026.41 which grants servicers, not borrowers, the discretion to
determine how periodic statements are delivered. The proposed mandate,
according to USFN, exceeds the scope of permissible rulemaking and violates the
Rules Enabling Act (28 U.S.C. § 2075), which prohibits the judiciary from
modifying substantive rights via rule.
II. Operational Risks and National Impact for Creditors
Mortgage servicers operate on a national scale, often
managing loans in multiple states and districts. The proposed plan and rule
would impose local-specific obligations — such as providing online payment
portals and continuing non-bankruptcy statement formats — that many servicers
are not currently equipped to meet.
Implementing these changes would require extensive and
costly overhauls to servicing systems, which are typically not designed to
reflect individualized bankruptcy requirements across multiple jurisdictions.
Moreover, applying different rules for just one of the 94 federal districts
could inadvertently create systemic risks.
USFN references the CFPB’s 2024 enforcement action against
VyStar Credit Union, where inadequate technical systems and mismanagement of
borrower communications led to significant regulatory penalties. The lesson,
according to USFN, is clear: When system demands exceed operational capacity,
borrower harm and regulatory exposure follow.
While the model plan includes a sentence intended to shield
creditors from liability in attempting to comply, USFN argues this protection
is too limited and fails to cover the broader risks, especially for servicers
operating outside the Middle District.
III. Lack of Uniformity and National Conflict
Article I, Section 8 of the U.S. Constitution gives Congress
the exclusive power to establish “uniform Laws on the subject of Bankruptcies.”
USFN warns that by enacting these provisions through a local rule and plan, the
Middle District undermines this constitutional principle.
Furthermore, inconsistencies between the proposed plan
language and the local rules create confusion. For example:
Section
8.3 applies specifically to mortgage claims in Chapter 13, while Local
Rule 4001-1(e) appears to extend requirements to all secured claims in all
bankruptcy chapters, including automobile loans.
The
local rule mandates online access and statement delivery “in the same
manner as existed prepetition,” whereas the model plan merely requires
“online access to make payments.”
The
rule mandates delivery of non-bankruptcy customer statements, while the
plan seems to reference periodic statements under TILA, which may not
apply to all loan types (e.g., open-end credit lines like HELOCs).
This framework, USFN argues, not only complicates compliance
but also increases the risk of unintended violations of federal law,
particularly for national banks and servicers.
IV. The Need for a Deliberate, Collaborative Process
USFN emphasized that major changes to bankruptcy processes
should be made through a deliberative legislative or national rulemaking
process, not by a local rule or plan. Historically, significant reforms — like
those to national plan forms or the Bankruptcy Code — undergo years of
stakeholder consultation, public comments, and congressional or Supreme Court
approval.
In contrast, the Middle District’s proposed changes
represent a fundamental departure from established practices without adequate
time for industry input or adjustment. This rapid implementation risks not only
legal invalidity but also significant disruption to national servicing
standards.
Conclusion and Call for Revisions
In its conclusion, USFN respectfully urged the Court and the
Rulemaking Committee of the Middle District of North Carolina to revisit and
revise Model Plan § 8.3 and Local Rule 4001-1(e). It called for a framework
that aligns with existing federal law, preserves the constitutional separation
of powers, and reflects the operational realities of mortgage servicers.
USFN encouraged ongoing dialogue to ensure that bankruptcy
procedures remain fair, practical, and legally compliant.
The formation of Foundation Legal Group (USFN Member – AR, MS, NC, SC, TN) unites the extensive experience and trusted reputations of two long-standing and highly respected USFN firms in the mortgage banking sector: Hutchens Law Firm and Wilson & Associates.
Foundation Legal Group will leverage the deep industry knowledge and proven track records of both firms to provide legal support to mortgage servicers across five states: Arkansas, Mississippi, North Carolina, South Carolina, and Tennessee. Current clients can expect a seamless transition and a continued commitment to the high-quality legal services they have come to rely on from Hutchens Law Firm and Wilson & Associates.
Associate Member a360inc, a leading provider of technology and outsourcing solutions for the legal and financial services industries, appoints Rob Pajon as Senior Vice President of Client Product Management. With more than two decades of leadership experience in mortgage technology, servicing, and SaaS growth, Pajon brings a unique blend of product vision, operational insight and marketing to this newly created role to lead a360inc’s product strategy.
ProVest, a leading provider of process serving solutions, powered by Associate Member a360inc, has appointed Scott Wittosch as the Director of Credit Collections Business Development. With over a decade of experience in building relationships with collection litigators and a strong background in payment processing, Wittosch brings valuable expertise to drive growth in this critical sector.
Brock & Scott, PLLC (USFN Member – AL, CT, DC, FL, GA, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, VT, VA, WV) announces the promotion of its newest Managing Partners: Amanda Driscole and Brennan Ferguson. Ferguson has been named managing partner of the Maryland/DC division and Driscole named managing partner of the Florida division. Their dedication, expertise, and leadership have been invaluable to the firm’s success, and Brock & Scott looks forward to their continued positive impact on the firm and the service provided to its clients.
Posted By Kristi Payne,
Tuesday, October 7, 2025
Updated: Wednesday, October 8, 2025
This is the final month of our USFN 2024 Award of Excellence
Spotlights. USFN's Award of Excellence program began in 1993 to elevate firms
that represent the highest realization of the ideals embodied by our
organization, and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients. While we are taking a break to reformat
the awards program, we look forward to awarding and recognizing recipients in
2026.
3.How many AOE Awards has your firm won: Since
its inception.
4.Why is the AOE Award important to your firm? We’re incredibly proud to be recognized with this honor. Beyond celebrating
our team’s hard work and dedication, the AOE reflects how important industry
involvement is to all of us at MRLP. It affirms and underscores our commitment
to setting the highest standard of excellence for our clients and our industry.
5.Why is USFN Membership important to
your firm? USFN membership keeps us connected to the pulse of the industry. It’s about
having a seat at the table, building relationships, and creating opportunities.
Membership opens doors to valuable networking, collaboration, and advocacy that
help our firm stay ahead of the curve.
Posted By USFN,
Friday, October 3, 2025
Updated: Thursday, October 2, 2025
This is the final month of our USFN 2024 Award of Excellence
Spotlights. USFN's Award of Excellence program began in 1993 to elevate firms
that represent the highest realization of the ideals embodied by our
organization, and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients. While we are taking a break to reformat
the awards program; we look forward to awarding and recognizing recipients in
2026.
Posted By USFN,
Friday, October 3, 2025
Updated: Thursday, October 2, 2025
This is the final month of our USFN 2024 Award of Excellence
Spotlights. USFN's Award of Excellence program began in 1993 to elevate firms
that represent the highest realization of the ideals embodied by our
organization, and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients. While we are taking a break to reformat
the awards program, we look forward to awarding and recognizing recipients in
2026.
How many AOE Awards has your firm won: Since its inception.
Why is the AOE Award important to your firm? The USFN Award of Excellence recognizes our Firm's commitment to excellence within the mortgage banking community. Tiffany & Bosco, P.A. prides itself on making significant contributions to the mortgage industry’s continuing education, staff development, and strengthening client relationships. This achievement is an acknowledgment of the importance of these contributions and always striving to be an industry leader.
Why is USFN Membership important to your firm? USFN is one of the nation’s oldest trade associations of law firms that focus on mortgage default and related mortgage banking legal services. Tiffany & Bosco, P.A. has been a USFN member since its beginning. We are proud to continue to be a member firm of an established, premier industry organization that emphasizes professionalism, industry participation in regular educational programs and discussion of industry issues, as well as philanthropic involvement in each of our communities.
Posted By USFN,
Friday, October 3, 2025
Updated: Thursday, October 2, 2025
This is the final month of our USFN 2024 Award of Excellence
Spotlights. USFN's Award of Excellence program began in 1993 to elevate firms
that represent the highest realization of the ideals embodied by our
organization, and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients. While we are taking a break to reformat
the awards program, we look forward to awarding and recognizing recipients in
2026.
Posted By USFN,
Friday, October 3, 2025
Updated: Thursday, October 2, 2025
This is the final month of our USFN 2024 Award of Excellence
Spotlights. USFN's Award of Excellence program began in 1993 to elevate firms
that represent the highest realization of the ideals embodied by our
organization, and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients. While we are taking a break to reformat
the awards program, we look forward to awarding and recognizing recipients in
2026.
Posted By USFN,
Friday, October 3, 2025
Updated: Thursday, October 2, 2025
This is the final month of our USFN 2024 Award of Excellence
Spotlights. USFN's Award of Excellence program began in 1993 to elevate firms
that represent the highest realization of the ideals embodied by our
organization, and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients. While we are taking a break to reformat
the awards program, we look forward to awarding and recognizing recipients in
2026.
Posted By USFN,
Wednesday, September 3, 2025
Updated: Tuesday, September 2, 2025
USFN will be spotlighting our 2024 Award of Excellence recipients over the next several months. We are taking this opportunity to recognize these recipients for their commitment to excellence and to USFN. While all USFN Members must meet rigorous standards and selection criteria, USFN's Award of Excellence program began in 1993 to elevate firms that represent the highest realization of the ideals embodied by our organization, and they symbolize USFN's commitment to quality. Click here for a full list of USFN's 2024 recipients.
3.How many AOE Awards has your firm won: At
least 8 years
4.Why is the AOE Award important to your firm?
Brock & Scott is honored to once again receive the USFN Award of
Excellence. This award is and has been a testament to our firm's unwavering
commitment to the mortgage banking industry. The Award of Excellence not only
validates our consistent engagement and contributions to USFN's programs and
publications, but it also reflects our dedication to upholding the rigorous
standards of excellence that USFN has championed for over 30 years. It
signifies our active participation in not only the industry but our local
communities as well, reinforcing our reputation for quality education, active
networking, thought leadership and strong partnerships. This award further
signifies our dedication to best serving our clients through continuous
improvement and unceasing commitment to not only meeting, but exceeding
industry expectations, especially as it relates to meeting the needs of our
clients
5.Why is USFN Membership important to your
firm? As a USFN member, we're part of an elite group of the most
knowledgeable, reputable, and dedicated firms in the country. This affiliation
provides our firm with access to outstanding educational resources, invaluable
networking opportunities, and essential publications that keep us at the
forefront of legal and regulatory compliance. Our active participation within
USFN ensures that we're continuously enhancing our expertise and insights,
directly benefiting our clients by enabling us to provide the most effective
and efficient legal services for all their mortgage banking needs. The USFN's
dedication to industry advocacy also enables us to lend an active hand in
ensuring the industry, and our clients remain, not only viable, but best in
class. Ultimately, our USFN membership is a testament to our commitment to
excellence, continuous professional development, and our unwavering ability to
provide comprehensive and cutting-edge legal counsel to financial institutions
in the mortgage servicing industry.
Posted By USFN,
Wednesday, September 3, 2025
Updated: Tuesday, September 2, 2025
USFN will be spotlighting our 2024 Award of Excellence
recipients over the next several months. We are taking this opportunity to
recognize these recipients for their commitment to excellence and to USFN.
While all USFN Members must meet rigorous standards and selection criteria,
USFN's Award of Excellence program began in 1993 to elevate firms that
represent the highest realization of the ideals embodied by our organization,
and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients.
3.How many AOE Awards has your firm won: More
than 20 years. We need a new shelf.
4.Why is the AOE Award important to your firm?
The excellence required in the various categories is a great motivator to keep
everyone's attention focused throughout the year. As the award has become a
significant point of pride within the firm, peer pressure among departments to
excel has been a key driver of our success.
5.Why is USFN Membership important to your
firm?
Being affiliated with the best in the industry helps everyone within our
organization recognize and focus on what it takes to be the very best.
Posted By USFN,
Wednesday, September 3, 2025
Updated: Tuesday, September 2, 2025
USFN will be spotlighting our 2024 Award of Excellence
recipients over the next several months. We are taking this opportunity to
recognize these recipients for their commitment to excellence and to USFN.
While all USFN Members must meet rigorous standards and selection criteria,
USFN's Award of Excellence program began in 1993 to elevate firms that
represent the highest realization of the ideals embodied by our organization,
and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients.
3.Why is the AOE Award important to your firm?
It is recognition from a peer group of our commitment to the industry, our
colleagues and our clients.
4.Why is USFN Membership important to your
firm? Working with colleagues and clients to improve and protect our
industry is a privilege that our firm values.
Posted By USFN,
Friday, August 29, 2025
Updated: Wednesday, July 30, 2025
USFN will be spotlighting our 2024 Award of Excellence
recipients over the next several months. We are taking this opportunity to
recognize these recipients for their commitment to excellence and to USFN.
While all USFN Members must meet rigorous standards and selection criteria,
USFN's Award of Excellence program began in 1993 to elevate firms that
represent the highest realization of the ideals embodied by our organization,
and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients.
4.Why is the AOE Award important to your
firm?
The Award of Excellence from USFN is significant for Orlans Law Group law firm
for several reasons. First, the AOE award is like a badge of quality that
demonstrates to our clients how we maintain high quality standards across
multiple jurisdictions. For our industry it is akin to the Good Housekeeping
seal of approval and enhances our firm’s reputation among clients, peers, and
industry stakeholders. In addition, it creates trust with our clients and
increases their confidence in our firm and attorneys. The AOE award can also
lead to valuable connections and collaborations within the industry as well as
giving us a competitive advantage by positioning it as a leader in our field.
Overall, this award signifies quality, reliability, and professionalism which
are crucial factors in any legal business.
5.Why is USFN Membership important to your
firm?
Membership in USFN is important to Orlans Law Group for several reasons. For
starters, it demonstrates that we have been vetted for rigorous quality and
performance standards. It signifies that we represent the very best in our
industry. Membership also provides a platform to network with industry
colleagues, lenders, servicers, and other professionals, helping build valuable
relationships. OLG also gains from USFN advocacy efforts for policies
beneficial to our industry and gives us a voice in these discussions. Plus, we
obtain valuable access to industry best practices, educational resources,
conferences which help us stay informed and compliant. Overall, USFN membership
helps us demonstrate industry leadership, stay current, and build strategic
relationships which ultimately leads to growth and success.
McCalla Raymer Leibert Pierce, LLP, (USFN Member – AL, CA, CT, FL, GA, IL, KY, MS, NV, NJ, NY, OH, OR, PA, TX, WA) is thrilled to announce the addition of Steven Sacks, Esq., as Deputy General Counsel, effective May 19, 2025. With 25 years of experience in the legal and mortgage servicing industries, Sacks brings a wealth of knowledge, strategic insight, and a proven track record of success that will further enhance MRLP’s commitment to providing best-in-class legal services to its clients.
Sacks spent a dozen years as litigation and compliance counsel for bank and non-bank clients before transitioning into senior leadership roles at PNC Bank, Fifth Third Bank, and USAA, where he led teams responsible for operational governance, compliance management, risk management, and business controls in both performing and default servicing environments. His perspective and experience in operations, risk and controls, change management, and vendor oversight will be instrumental as MRLP continues to adapt to the evolving needs of its clients.
USFN will be spotlighting our 2024 Award of Excellence
recipients over the next several months. We are taking this opportunity to
recognize these recipients for their commitment to excellence and to USFN.
While all USFN Members must meet rigorous standards and selection criteria,
USFN's Award of Excellence program began in 1993 to elevate firms that
represent the highest realization of the ideals embodied by our organization,
and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients.
4.Why is the AOE Award important to your
firm?
The award recognizes that our firm is more than just a member of the USFN. It
shows that we are thoughtful leaders and that we participate in education,
training, and work to help solve industry challenges.
5.Why is USFN Membership important to your
firm?
USFN Membership establishes that a firm is among the best in our industry.
USFN’s educational offerings are the standard of excellence, while its events
allow us premier client development opportunities. This not only strengthens
our relationships but also is often a reciprocal experience that leads to us
being a better firm.
Posted By USFN,
Friday, August 1, 2025
Updated: Wednesday, July 30, 2025
USFN will be spotlighting our 2024 Award of Excellence
recipients over the next several months. We are taking this opportunity to
recognize these recipients for their commitment to excellence and to USFN.
While all USFN Members must meet rigorous standards and selection criteria,
USFN's Award of Excellence program began in 1993 to elevate firms that
represent the highest realization of the ideals embodied by our organization,
and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients.
4.Why is the AOE Award important to your
firm?
The USFN Award of Excellence represents more than just recognition; it reflects
a deep commitment to professionalism, innovation, and leadership within the
mortgage servicing industry. For me, it serves as a benchmark of quality and
collaboration — values that are essential to delivering the highest standard of
service in a field that is constantly evolving.
5.Why is USFN Membership important to your
firm?
It demonstrates a shared dedication to ethical practices, continuous
improvement, and meaningful contributions to the industry. It’s a symbol of
trust and excellence that inspires our firm to stay actively engaged in shaping
the future of our profession.
Posted By USFN,
Friday, August 1, 2025
Updated: Wednesday, July 30, 2025
USFN will be spotlighting our 2024 Award of Excellence
recipients over the next several months. We are taking this opportunity to
recognize these recipients for their commitment to excellence and to USFN.
While all USFN Members must meet rigorous standards and selection criteria,
USFN's Award of Excellence program began in 1993 to elevate firms that
represent the highest realization of the ideals embodied by our organization,
and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients.
The USFN Award of Excellence is important to us because it recognizes the full
picture, not just what we do, but how we do it. It reflects the strength of our
firm across key areas like operations, performance, leadership, education,
advocacy, industry involvement, and thought leadership. USFN sets a high bar.
Being recognized by an organization known for its integrity and commitment to
excellence is something we’re genuinely proud of. We work every day to meet
that same standard—for our clients, our team, and the industry we’re proud to
be part of. This award is both validation and motivation. It affirms that the
work we’re doing matters, and it pushes us to keep showing up with purpose,
professionalism, and pride.
5.Why is USFN Membership important to your
firm?
USFN has always represented the highest standard in our industry, which is why
being part of this organization matters to us. It’s more than a membership.
It’s a commitment to leadership, growth, and staying connected to the bigger
picture. We’re proud that our CEO, Sally Garrison, serves as USFN President,
but our involvement goes far beyond that. We believe in showing up, sharing
knowledge, and contributing to the conversations that shape our industry. USFN
gives us the insight, relationships, and resources we need to stay informed,
stay engaged, and continue leading with purpose.
Posted By USFN,
Friday, August 1, 2025
Updated: Wednesday, July 30, 2025
USFN will be spotlighting our 2024 Award of Excellence
recipients over the next several months. We are taking this opportunity to
recognize these recipients for their commitment to excellence and to USFN.
While all USFN Members must meet rigorous standards and selection criteria,
USFN's Award of Excellence program began in 1993 to elevate firms that
represent the highest realization of the ideals embodied by our organization,
and they symbolize USFN's commitment to quality. Click here for
a full list of USFN's 2024 recipients.
4.Why is the AOE Award important to your firm?
Our firm works hard to make an impact in our industry. The AOE Award recognizes
our time and effort.
5.Why is USFN Membership important to your
firm?
USFN provides our firm with an environment to collaborate ideas, make
significant contributions, and stand out as a leader within the default
servicing field.